UKGC discusses online challenges

The UKGC has kicked off a discussion that focuses on digital challenges and how to make gambling safer.

UK.- The UK Gambling Commission (UKGC) hosted yesterday a meet in which experts from the gambling and technology industries discussed ways to make progress on creating a single industry-wide solution to help reduce gambling harm, especially where customers have multiple online accounts.

The meet, which took place in Birmingham, will continue today and will focus on challenges associated with achieving a ‘single customer view’. Over 100 experts are participating in these meetings, supported by the Betting and Gaming Council with representatives from the Information Commissioners Office.

Neil McArthur, chief executive of the Gambling Commission said: “We recognise that keeping a customer safe where operators currently only have a partial view of a customer’s behaviour is a challenge. That is why we are bringing together experts from outside and within the gambling industry to explore how technology could create a single customer view, as it has the potential to significantly improve customer protection.”

McArthur explained that using technology to facilitate a single view of consumer activity is one of a range of actions that they are pursuing to make gambling safer. The UKGC has set tight deadlines and expects to see progress by the end of March this year.

UKGC gives evidence to Lords Gambling Committee

UKGC gave evidence to the House of Lords Select Committee on the Social and Economic Impact of the Gambling Industry in a two-hour evidence session yesterday.

The questions focused on the UKGC relationship with the gambling industry, the underlying regulatory approach to gambling and the financial sanctions imposed on gambling operator for regulatory breaches.

Moreover, it focused on the UKGC’s ability to regulate constantly evolving technology and ever-changing gambling products, its actions to protect children from gambling and its decision to establish a working group to address issues about gambling operators’ VIP schemes.

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