The Pennsylvanian regulator PGCB has launched a self-exclusion program for video gaming terminals.
US.- The Pennsylvania Gaming Control Board (PGCB) has announced that it launched a self-help tool or individuals to voluntarily exclude themselves from participating in gambling at Video Gaming Terminals (VGTs).
The VGT Self-Exclusion Program allows individuals to voluntarily choose 1-year, 5-year, or lifetime bans for this gambling activity. VGT establishments and operators must refuse wagers and deny gaming privileges, check cashing, player club membership, complimentary goods and services to any self-excluded person. They must also ensure that self-excluded persons do not receive targeted mailings, promotions, player club materials or other promotional materials relating to VGT activities.
The regulator explained that a self-excluded person who has gambled on a VGT while on the self-exclusion list may not collect in any manner or in any proceeding any winnings or recover any losses arising as a result of any gaming activity for the entire period of time that the person is on the Self-Exclusion List. Any winnings issued to, found on or about or redeemed by a self-excluded person shall be remitted to the PGCB and are used towards its responsible gambling programs. If a person violates the terms of self-exclusion, they may be subject to arrest.
The launch of VGTs at several qualified truck stops in the Commonwealth is likely to begin later this month. A qualified truck stop establishment can operate up to five VGTs used only by individuals of at least 21 years.
PGCB issues reminder
The regulator issued a reminder last week in regards to the availability of online forms that would allow consumers to file complaints and disputes for both land-based and interactive gaming.
The local Race Horse Development and Gaming Act gives the PGCB the power to investigate all potential non-criminal violations of the Act including complaints and disputes alleged by patrons.
Patrons that have a complaint with a licensed gambling entity in Pennsylvania may request that the PGCB investigates. All patron complaints have a case number and an investigator.