The gambling regulator from Pennsylvania has reminded that patron complaints are accepted on its website.
US.- The Pennsylvania Gaming Control Board (PGCB) issued a reminder on Monday in regards to the availability of online forms that would allow consumers to file complaints and disputes for both land-based and interactive gaming.
The local Race Horse Development and Gaming Act gives the PGCB the power to investigate all potential non-criminal violations of the Act including complaints and disputes alleged by patrons.
Patrons that have a complaint with a licensed gambling entity in Pennsylvania may request that the PGCB investigates. All patron complaints have a case number and an investigator.
The Pennsylvania gambling regulator reminded some things in order to file a complaint or dispute involving interactive gaming. The patron must first file a complaint or dispute with the interactive gaming provider. “This is critical since the PGCB’s interactive form will require entry of a complaint number generated by the interactive gaming provider when you file with them,” says the PGCB.
Pennsylvania lottery profits with online gambling
During the 12 months to June 30, the Pennsylvania Lottery totalled a US$31.3 million profit. Such money came from iLottery games’ sales of US$381 million in their first full year.
The Pennsylvania Lottery generated total sales of US$4.5 billion, 7.2% better than fiscal 2017-18. Profit hit US$1.14 billion, up US$49.6 million from the year before. It was also US$20 million higher than the previous record, set in 2015-16.