The commission issued a warning as it said that a number of licensees have been using NDAs.
UK.- The UK Gambling Commission (UKGC) continues with its plan to set the best regulations for the gambling industry, and this time it issued a warning in which it said that it had noticed that some licensees have been including non-disclosure clauses (NDAs) within settlement agreements with consumers and therefore they will be investigated.
The commission said that some of the agreements may have prevented consumers from reporting regulatory concerns to them, by either excluding disclosure to any third party or, in some cases, explicitly preventing customers from contacting the UKGC.
“We recognise that in certain commercial contexts, use of NDAs is commonplace and such agreements, when used properly, can benefit both parties. Examples of appropriate use might include resolving supplier or intellectual property disputes. This statement should not be taken to prohibit the use of NDAs in appropriate circumstances,” explained the commission in a statement.
The UKGC added that if a customer is negotiating a settlement agreement and they wish to report a matter to them, licensees should inform the customer that they have already self-reported the incident. “Failure to take this statement into account may result in regulatory action,” the notice said.