Sweden: igaming responsibility measures still lacking

The Swedish gambling regulator’s latest inspection has found that igaming operators still need to do more. 

Sweden.- The gambling regulator Spelinspektionen has found that online operators must still provide more information to players to avoid regulatory intervention.

That includes providing contact details, licence details and information about gambling-related harm.

Spelinspektionen’s latest inspection found that many operators still need to include links to the Swedish self-exclusion scheme Spelpaus on their websites.

The regulator, which carried out the inspection in autumn, said it had noted an improvement since 2019 but that more needed to be done if operators are to avoid regulatory intervention.

It signalled licensees’ responsibility to keep up to date with regulatory requirements and noted that shortcomings may lead to intervention.

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The regulator said improvements seen included the fact that most sites now showed responsible gambling logos both in logged-out and logged-in mode and referenced an independent gambling helpline.

However, it found that many sites lacked sufficient information about the licensee, including a lack of contact telephone numbers and email addresses. 

Many also lacked information on the duration of the operator’s licence and failed to name Spelinspektionen as the licensing and supervisory authority.

The regulator also identified failings to provide information and concrete examples of the specific risks of gambling and to include links to Sweden’s self-exclusion scheme, Spelpaus.