UKGC reinforces player protection
The gambling commission published a report into enforcement action it has taken over the past year.
UK.- The UK Gambling Commission (UKGC) has released its Enforcement report, in which it highlights the lessons it wants gambling businesses to learn from its investigations and provides guidance to them on anti-money laundering, customer interaction, self-exclusion, unfair terms and practices and marketing and advertising.
Neil McArthur, Chief Executive, said: “We want operators to pay attention to the lessons set out in this report. We want them to focus on ways to make gambling fairer and safer for consumers in Great Britain. We also want gambling businesses to collaborate and to invest the same amount of resources into data, technology and research into building better protections for consumers, as they do to creating new products, or advertising and marketing campaigns.”
“This is a call to action to the leaders of operators to set the tone from the top, to lead a culture of compliance that puts doing the right thing for your customers first, and to strive to continuously raise standards for consumers,” he added.
The operator 32Red was the last one to be penalised by the regulator with a £2 million fine, for failing to protect a consumer and for money laundering issues. The regulator said that the problem involved a player who was allowed to deposit £758,000 between November 2014 and April 2017.
