British Gambling Commission: more sanctions against Caesars

The British regulator has issued warnings to seven personal management licence holders at Caesars.

UK.- The Gambling Commission has taken more sanctions against Caesars Entertainment UK after issuing a record fine for VIP customer failings last year.

It has now issued warnings to seven personal management licence (PML) holders and has issued advice to conduct letters to twenty more. However, the British regulator did not go so far as to revoke or suspend any more licences.

See also: UK: John Whittingdale takes on lotteries and gambling brief

The Gambling Commission fined Caesars UK a record £13m in April 2020 after finding that it had breached social responsibility, money laundering and customer interaction regulations for VIP customers. Three senior managers handed in their PMLs.

The regulator found that one customer spent £820,000 and lost £240,000 over 13 months at a London casino without Caesars UK taking enough action to investigate his source of funds. 

A second customer was found to have spent £800,000 and lost £795,000 despite having been identified as a high-risk player. 

PML licences surrendered

Since then, another PML holder handed in their licence while under scrutiny by the regulator. One PML licence was revoked for non-payment of fees and another due to an altercation with a customer.

Gambling Commission executive director Richard Watson said: “All personal licence holders should be aware that they will be held accountable, where appropriate, for the regulatory failings within the operators they manage.”

See also: British regulator launches gambling block campaign