MGM National Harbor says new Covid-19 measures will enhance guest experience and are here to stay as the Washington casino reopens Monday.
US.- MGM National Harbor casino in Washington will reopen on Monday (June 29) after three months of closure due to the Covid-19 pandemic.
Authorities have allowed the venue to resume operations with up to 50 per cent capacity. The hotel will open only a third of its rooms.
The casino will introduce several measures to improve hygiene, which the casino says it believes will enhance guest experience beyond the current Covid-19 experience.
Check-in desks and other points will be covered by plexiglass windows to limit contact, and the casino will encourage use of its app for check-in, ID verification, payment, and to make reservations at the resort’s eight restaurants.
Dominique Bertolone, MGM Resorts’ senior vice president of food and beverage strategy, told local press: “We actually believe that not only this is going to enhance the guest experience, but it’s part of our future. Think of all the applications. Not only do we believe it’s going to stick, we believe it’s going to be expanded as well.”
He said guests will be able to scan a code with the app to reserve a table in order to avoid large queues.
Guests will have two options for menus: one printed on disposable paper or a smartphone display accessed via a barcode.