YGAM and Betknowmore launch problem gambling training

YGAM CEO Lee Willows and Betknowmore UK CEO  Frankie Graham.
YGAM CEO Lee Willows and Betknowmore UK CEO Frankie Graham.

The UK charities have created an online training programme for people working in the industry.

UK.- The Young Gamers & Gamblers Education Trust (YGAM) and Betknowmore UK have created a new online training programme to help those working in the industry identify signs of problem gambling.

The charities’ Safer Gambling Training offers six interactive online training modules covering topics like customer vulnerability, safeguarding, customer interaction, identifying harm and employee mental health and well-being.

They said the programme has been developed using an interactive blended learning methodology known as “flipped learning”.

It’s designed to be relevant to the Gambling Commission’s latest licence conditions and codes of practice and will be funded by regulatory settlements managed by the commission. 

Canada’s Responsible Gambling Council (RGC) is supporting the project as an independent evaluation partner.

YGAM chief executive, Lee Willows, (pictured left) said: “Safer Gambling Training will support the customer facing teams by increasing their understanding of gambling-related harm through the lens of lived-experience.

“We are working with international partners to scope an International Standard that colleagues within the sector can take with them throughout their career and which includes regular mandatory updates and refresher courses.”

Betknowmore chief executive, Frankie Graham (pictured right), said: “We have developed content with collaboration from those with lived experience of gambling, combined with the insight and knowledge from our partner organisations who are experts within their sector.

“We will continue to develop our programme, ensuring it remains fit for the changing, dynamic gambling market with the ultimate purpose of keeping players safe and free from harm.”

Earlier in the year, it was announced that YGAM will deliver content as part of a £10m gambling education programme in the UK.

Another problem gambling charity, GambleAware, meanwhile has signed up new partners for the relaunch of its Bet Regret safer gambling campaign to coincide with the start of the new football season.

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