TCSJOHNHUXLEY Americas: Local Support, Global Care

TCSJOHNHUXLEY was part of this year’s G2E Las Vegas and highlighted its core products, customer service and local support.

US.- G2E 2019 saw TCSJOHNHUXLEY, the leader in research, development, services and innovation in the live gaming space, showcase its world-renowned core products which have become industry benchmarks as well as some new and exciting innovations. 

However, the emphasis isn’t just on the range of exciting products and solutions, this is also an opportunity to highlight the importance the premier live gaming supplier applies to customer service and local support.

Having been established for over 45 years, TCSJOHNHUXLEY has developed a global reach while still understanding the need to provide on-the-ground local support for customers. In a world of 24/7 operations, it is imperative any downtime is kept to a minimum and this has been the prime reason the company is located in all the major gaming jurisdictions, providing local support backed up by a wealth of knowledge and expertise to respond when required. 

Steph Nel, TCSJOHNHUXLEY General Manager Americas commented: “We are not the largest gaming supplier in the mix but our aim is to be the best at supplying live table gaming solutions to our customers.  This means being responsive which is only possible when you are close to your customers – both in location and relationships. Our team is fully focused on providing the highest levels of service and support and we work on this every day.”

The TCSJOHNHUXLEY team intends to build on this formula, with the coming year providing some exciting prospects across the region. The Blaze suite of products continue to be very popular in the Americas offering exciting and eye-catching graphics, while assisting players and dealers with visual prompts to various stages of the game. With the addition of Baccarat, there is now a full complement of almost every casino table game available.

Another unique offering is Qorex Electronic Table Game Solutions, the range of products that combine the experience of live gaming while delivering the benefits of electronic gaming. TCSJOHNHUXLEY is the only supplier that can provide a totally integrated product offering. Seamlessly combining the terminals, as well as Roulette wheels (both manual and auto), and displays, giving complete control of all aspects from end to end. With installations planned throughout the region in the coming months, this unique proposition is one that operators are identifying with.