Flutter CEO Conor Grant apologises for Sky Vegas exclusion breach

SkyBet’s Sky Vegas online casino sent promotional messages to self-excluded customers at the start of Safer Gambling Week.

UK.- Flutter Entertainment’s CEO Conor Grant has made a public apology after its SkyBet brand was heavily criticised for sending promotional messages to customers who were self-excluding from gambling. Two emails were sent out offering free spins at the Sky Vegas online casino.

Complaints were made on social media earlier this week about the breach of self-exclusion norms, which was highlighted as particularly poor timing considering that it’s Safer Gambling Week in the UK. The annual event is organised by the Betting and Gaming Council, of which Flutter is a member.

Flutter said that two promotional emails were sent out by error and should not have been sent to anyone, let alone to customers who were self-excluding.

“Safer Gambling is our number one focus”

Writing on Twitter, Grant said: “I would like to sincerely apologise to all those who have been affected by the recent issue at Sky Vegas, whereby a number of people were mistakenly sent promotional communication.”

He said Flutter was investigating the matter and would ensure it didn’t happen again. He added that the company had informed the British Gambling Commission “as soon as the error was identified.” The Gambling Commission has also said that it is looking into what happened.

He added: “Sky Vegas and indeed all our brands take their responsibility to protect customers extremely seriously. Safer Gambling is our number one focus, and while we haven’t always got everything right, we are determined to do as much as we can to protect those who may be at risk.

“I recognise that on this occasion we have let many people down, and for that I am truly sorry.”