Bet365 may face legal action from a customer

Bet365’s customer has struggled for two months to have her £54,000 (US$ 72,524.70) account balance transferred to her bank account.

UK.- The unidentified woman opened an account with the operator on 16 April, lost £23,000 (US$ 30,890.15) of her initial deposit of £30,000 (US$ 40,291.50) on horseracing bets the following day, receiving an email on the same day informing her that her maximum bet limit had been raised.

After increasing her remaining £7000 (US$ 9,401.35) to £54,000(US$ 72,524.70) on 18 April through further bets, the woman was allegedly informed that as a result of an internal “trading decision” taken by bet365, her account would be limited to a maximum stake of £1 on racing bets.

Even after the woman received an email ten days later from the operator telling her that her identity had been “fully verified”, the woman’s stream of email and phone communication, alongside compliance with requests to submit bank statements to confirm the source of her funds, has failed to secure the transferral of the £54,000 to her debit card, so she reportedly decided to take legal action.