Tivoli’s online gambling site was accused of benefiting from problem gamblers by the family of a pensioner.
Denmark.- Tivoli’s online casino is at the centre of a storm after a pensioner from Zealand, lost over half a million kroner (€67,160) last year. The man has been described by his own family as an “alcoholic and depressed.”
The man’s son has sent a letter to Lars Liebst, Tivoli’s chief executive, arguing that the website should take more responsibility for spotting and communicating with customers who are obviously spending and losing too much money.
“Why is there no alert system that my father in November and December 2015 played for a total of 500,000 kroner,” reads the letter. “Sick people cannot stick to a controlled maximum number of games per day, week or month. They cannot stop. And you know that.”
Public operator Danske Spil has just recently started contacting gamblers with “dangerous” playing patterns. The man’s son wrote in his letter that Tivoli should be even more cautious than Danske Spil in order to maintain its “almost immaculate brand and reputation.”
Liebst wondered if the family would have written “if the man had won half a million kroner.” He added that there are warnings on the website and that the player was over 18 years old, as the website requires, and made his own choices. However, Liebst did say that Tivoli is looking at ways to perhaps at least slow down such an occurrence in the future.