UKGC warns operators to remain responsible

Regulator tells its licensees they must continue to meet the highest standards despite the on-going Coronavirus crisis.

UK.- The UK Gambling Commission has issued a statement regarding Coronavirus, including guidelines and warnings for operators.

The regulator has urged licensees to comply with licence conditions and codes of practice (LCCP) should they chose to keep their facilities open.

This includes keeping sufficient management, staffing and oversight in place at all times.

“We realise that the unprecedented changes to daily life, and in some cases, financial uncertainty, will create challenges for your business,” the Gambling Commission said.

“The changes will also increase the risks to some individuals, which means that despite the fact that these are challenging times we must all continue to protect consumers.”

Regarding licence fees, the UKGC said it can’t reduce them because of how the system is structured.

UKGC’s warning

The regulator has also warned online gambling licensees not to abuse “opportunities” that may arise COVID-19, such as more people working from home our being put in lockdown.

The regulator urged companies to “continue to protect consumers” during the crisis.

It also said they “must continue to act responsibly, especially in regards to individual customer affordability and increased social responsibility interactions.”

It added that many individuals will be “experiencing disrupted income,” and advised operators to “assess individual affordability on an ongoing basis.”