Study: Macau casinos should give dealers more recognition

The study suggests Macau's casino dealers have a low sense of success.
The study suggests Macau's casino dealers have a low sense of success.

The casino dealer’s job can be challenging and employees aren’t always able to see their own success, the study says.

China.- A study conducted by the University of Saint Joseph has concluded that casino management should improve its recognition of employees efforts because casino dealers’ evaluation of their career success is significantly lower than their work engagement.

The study measured “subjective career success” which refers to the employee’s evaluation of their own career success. That includes variables such as age, career stage, aspirations, and opinions of significant others.

The study reads: “Employees at Macau perceive that they ‘have to’ stay at gaming industry while they ‘want to” stay among non-gaming industries revealing that casino dealer is less likely to generate a sense of success at career.”

The study found that the job of the casino dealer is a challenging and dynamic role but that employees aren’t able to obtain a sense of success, while market conditions prevent them from seeking other careers.

The study says that management must generate a sense of success among employees.

It argues: “Casino management can improve the dealers’ work engagement by praising the employees who hold the great value of hard work, or with good performance, recognizing them as a role model of possessing good attitudes and behaviours at work.”

Dealers made a priority for Covid-19 vaccine

Earlier this month, Ao Ieong U, Macau’s secretary for social affairs and culture, announced that casino dealers are on the city’s priority list to receive vaccination against Covid-19.

Covid-19 vaccination in Macau will be free-of-charge to Macau ID holders, non-resident workers, and non-resident students. According to the latest statistics, 89% of Macau casino workers are local.

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