UKGC hails digital hub efficiency gains

The online service was launched in November 2019.
The online service was launched in November 2019.

The Gambling Commission says its “online service” has reduced processing times for licence maintenance applications by 77 per cent.

UK.- The Gambling Commission has hailed the digital hub it launched last November as a major success, saying it has cut processing times by 77 per cent.

The service offers a single online hub through which companies can manage all personal licence maintenance processes.

The UKGC says this has cut the average processing time for licence maintenance applications from 53 days to 12 days. 

It says all licensees have benefited from the “manage your personal licence” service on its website, with compliance teams able to save and update the progress of licensing documentation as they go, reducing administration time.

The service allows personal licence holders to quickly update personal details, report key events and download electronic copies of their licence. 

UKGC Executive Director, Helen Venn, said: “We are continuously improving the way we regulate and the continued effectiveness of the manage your personal licence service demonstrates this commitment. 

“It has proven to be particularly critical during the lockdown period as applicants can simply upload all their accompanying documents to the service, as opposed to posting hard copies.

“We have tested the service with users from creation to launch and will continue to ensure that it meets their needs through regular user research and feedback.

“Accessibility is vital for us at the Commission and that’s why we have developed this service with accessibility at the forefront, it is essential that all users can use the service quickly and easily.”

The UKGC last month published changes to data and reporting requirements for gaming licensees.

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