Dutch regulator KSA publishes new reporting requirements
The Dutch gambling regulator KSA has set out its reporting requirements under the Netherlands’ new Remote Gambling Act.
The Netherlands.- The gambling regulator Kansspelautoriteit (KSA) has published the new reporting requirements that must be observed by all operators under the Netherlands’ Remote Gambling Act.
The Dutch regulator began taking online gaming licence applications in April, and the new licensed market is due to go live on October 1.
The new reporting duties will apply from December 31, 2021, and will require all licensed operators to provide a CSV file to KSA providing quarterly data on advertising, player recruitment, addiction prevention and monitoring of betting and gaming integrity.
The KSA said the data provided by operators would be used to develop its policies regarding the new online gambling market in Holland.
Remote Gambling Act reporting requirements
Under the obligations published in the Dutch government’s official gazette, all operators licensed under the new Remote Gambling Act must submit a quarterly report as a CSV file with a cover sheet presenting an overview of customers administered in the quarter.
Operators must detail their marketing spend on advertising by vertical, including media, sponsorships, affiliates and direct marketing. Advertising reports must also include data on bonuses provided, activated and cashed.
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As for addiction prevention, operators must report data on customer care interventions and risk assessments carried out and must include analysis from an independent KSA-approved auditor.
Operators must provide details of consumer complaints for each quarter, divided into general complaints and disputes regarding payouts, technical issues and customer service issues.
The reports must include an integrity breakdown on suspected violations, player investigations, suspensions and risk analysis of bets, games and promotions.
AML irregularities involved in player suspensions must be co-reported and registered with KSA’s central control base.
See also: Netherlands: Jansen reminds operators of regulator’s extra powers
