The CMA is investigating several gaming operations that may be breaking customer law.
UK.- Casino operators in the UK will face stricter controls by the Competition and Markets Authority (CMA) under customer law. As reported by the Gambling Insider, the governmental unit has revealed a report on gaming operations that may be breaking the law due to possible frauds on promotions.
“New customers are being enticed by tempting promotions only to find the dice are loaded against them. And players can find a whole host of hurdles in their way when they want to withdraw their money,” told Gambling Commission Chief Executive Sarah Harrison.
Players would enroll on online gaming platforms’ promotions that are unclear and confused. Furthermore, registered customers may not be getting the promotion publicised by operators. CMA also reported cases when operators ban players from receiving the winning money even though they weren’t actually enrolled on the promotions.
“Gambling operators must treat customers fairly – but some have been relying on terms that are unclear with too many strings attached,” concluded Harrison. “Whilst the CMA takes enforcement action on how consumer legislation is followed, the gambling industry should be under no illusion that if they don’t comply with consumer law, we will see this as a breach of their operating licence, and take decisive action.”