Okada Manila launches protocol for reopening

The Philippine operator has launched a new campaign and safety protocol to prepare for a return to business post-lockdown.

Philippines.- Okada Manila has announced a new campaign and safety protocol aimed at kickstarting business as it looks to resume operations.

“True clean. True safe. True heart” is the motto of the campaign launched by the company that recently let go about 1,000 employees.

Operations remain have been halted since March 20 and a date has yet to be set for reopening, but the operator is seeking to show that it is ready.

The firm assured that “all throughout the enhanced community quarantine (ECQ), strict safety measures were implemented across the property in full compliance to the guidelines given by the Inter Agency Task Force (IATF), the national government, and the local government of Paranaque City.”

In a press release, the operator outlined new proactive measures for health and safety, including comprehensive training programs for all of the integrated resort’s personnel, temperature checks at all designated entrances, and Covid-19 testing for all employees returning to work.

It said “Guests or team members who are confirmed to have a body temperature over 37.5°C will be guided to the assigned safe isolation area to receive proper medical assistance”

On the testing of staff it said: “Those with negative results will be cleared, while team members who exhibit flu-like symptoms will undergo the prescribed additional testing. A team member who tests positive will be given medical attention and required to self-quarantine. In the event someone displays serious symptoms and tests positive, the said team member will be escorted to the hospital to receive proper medical attention.”

Physical distancing measures will also be observed throughout the resort. Guests and team members will be required to have at least six feet of space between each person. Gaming tables will have a maximum of three players and floor layouts will be reconfigured. Queuing marks and display signs will also be placed in public areas to guarantee these measures are followed.

All people on site will be required to wear face masks in public areas, and customer-facing team members will be obliged to wear face shields and other equipment.

The measures will be complemented by strengthened sanitary protocols, strict foot traffic controls and safety measures.

Okada Manila added: “Round-the-clock sanitation and disinfection of hotel rooms, high-traffic areas, and high-touch items such as seats, handles, remotes, elevator buttons, and Digivalet tablets will be carried out. Parcels and luggage will be sanitized in all entrances and touch-free hand sanitizers will also be available for public use.”