LONACI reviews lottery quality management under ISO 9001
The assessment examined the system’s maturity and compliance with requirements for the post-renewal certification audit.
Key takeaways:
- LONACI held its fifth management review of 2026 on November 3 at its headquarters in Marcory-Biétry.
- Director General Dramane Coulibaly chaired the meeting alongside deputy director general Abdoulkarim Ouattara and members of the Management Committee.
- Participants examined operational processes, performance indicators and the effectiveness of the Quality Management System (QMS).
- The review aimed to identify areas for improvement and assess compliance with post-renewal certification audit requirements.
- LONACI said it wanted to maintain a quality management system capable of supporting the institution’s development ambitions.
Côte d’Ivoire.- Côte d’Ivoire’s National Lottery operator (LONACI) has brought senior management and process managers together to assess its quality management system and operational performance. The November 3 review focused on process effectiveness, performance indicators and compliance with ISO 9001:2015 certification requirements as the operator continues its quality management programme.
ISO 9001:2015 is an international standard that sets out requirements for organisations to establish, implement and maintain quality management systems, with an emphasis on process management, performance evaluation and continuous improvement.
Director general Dramane Coulibaly chaired the session at LONACI’s headquarters in Marcory-Biétry. Attendees included deputy director general Abdoulkarim Ouattara, members of the Management Committee, and managers responsible for overseeing processes within LONACI’s quality management framework.
Participants examined the results of different organisational processes, analysed performance indicators and evaluated the overall effectiveness of the operator’s Quality Management System (QMS). According to LONACI, the assessment also aimed to determine the system’s maturity and ensure compliance with requirements for the post-renewal certification audit.
The operator said the review provided an opportunity to identify areas for improvement, consolidate existing achievements and strengthen the efficiency of its quality management processes. “The objective is clear: to maintain a high-performing quality management system capable of sustainably supporting the institution’s development ambitions,” LONACI said.
The statement added that, through the meeting, Director General Dramane Coulibaly reaffirmed management’s commitment to making quality a genuine driver of organisational performance.
The review follows an internal quality management audit launched by LONACI on October 12, with support from Admyral Consulting. The audit formed part of the operator’s efforts to maintain its ISO 9001:2015 certification.
LONACI renewed its ISO 9001:2015 certification for the third consecutive time in February 2026 and also secured Level 3 Responsible Gaming certification from the World Lottery Association (WLA).
The operator added that its approach relies on individual accountability, effective process management and collective participation in continuous improvement.
Frequently asked questions (FAQs)
- What is ISO 9001:2015? ISO 9001:2015 is an international quality management standard that sets requirements for organisations to establish, maintain and improve their quality management systems.
- Who chaired LONACI’s November 2026 management review? LONACI director general Dramane Coulibaly chaired the fifth management review of 2026 on November 3 at the operator’s headquarters in Marcory-Biétry.
- What did LONACI assess during its November 2026 management review? LONACI examined the results of its operational processes, performance indicators, the effectiveness of its Quality Management System and compliance with post-renewal certification audit requirements.
