LONACI launches external audit to strengthen quality controls

The Côte d’Ivoire lottery operator is reviewing internal processes with Admyral Consulting as it prepares to maintain ISO 9001:2015 certification.

Key takeaways:

• Côte d’Ivoire’s National Lottery operator, LONACI, has launched an internal audit of its quality management system.
• The audit began at LONACI’s Marcory headquarters on October 12 and is scheduled to run until October 16.
• LONACI has used its own resources for internal audits since 2024 and has now sought support from external firm Admyral Consulting.
• The audit will assess internal processes, verify compliance with applicable requirements and identify areas for improvement.
• LONACI renewed its ISO 9001:2015 certification in February 2026 and also holds Level 3 Responsible Gaming certification from the World Lottery Association.

Côte d’Ivoire.- Côte d’Ivoire’s National Lottery operator (LONACI) has launched an internal audit of its quality management system as it prepares to maintain its ISO 9001:2015 certification, an international standard for quality management.

The audit began at LONACI’s headquarters in Marcory on October 12 and is scheduled to run until October 16. It will assess the effectiveness of internal processes, verify compliance with applicable requirements and identify areas for improvement.

Deputy general director Abdoulkarim Ouattara said LONACI had conducted its internal audits using its own resources since 2024, at the request of director general Dramane Coulibaly. “To ensure compliance with current standards, we have sought the support of an external firm,” Ouattara said.

Admyral Consulting is involved in assessing the rigour of LONACI’s controls and helping prevent any weakening in the application of internal procedures. Ouattara also stressed the importance of integrating quality into the company’s daily practices, saying the objective extended beyond maintaining certification to ensuring the effectiveness of its management system.

Admyral consulting auditor Vamara Koné described the audit as a tool for improving performance rather than an inspection. “This is not an inspection, but a management tool to improve performance,” said Koné.

Following the review of quality policies and internal processes, the auditors will continue their work at LONACI agencies in Plateau, Aboisso, Yamoussoukro and Bouaké.

LONACI renewed its ISO 9001:2015 certification in February 2026 and also secured Level 3 Responsible Gaming certification from the World Lottery Association. The latest audit forms part of its ongoing quality management efforts.