Malta Gaming Authority authorises testing lab

Maltese players are now able to submit disputes to testing laboratory eCOGRA.

Malta.- The Malta Gaming Authority (MGA) has revealed that it authorised eCOGRA, the independent testing laboratory, to make available its Alternative Dispute Resolution (ADR) service to players at certain MGA licensed online gambling operators.

eCOGRA’s dispute resolution service has been available free of charge to players for over 15 years as part of the organisation’s self-regulation activities. To date, over 10k disputes have been handled by eCOGRA, involving leading operators such as 888, White Hat Gaming, bwin.party, Sportingbet, Unibet, 32Red, Bet-at-home, Casino Rewards, Betway, Gamesys, Skill On Net and Mr Green.

Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator, is in charge of eCOGRA’s dispute resolution service, which includes an experienced team committed to resolving most disputes within a week. 

“All Malta-licensed operators are now required, in terms of the MGA Player Protection Directive 2018, to provide their players with access to an impartial third party dispute resolution service. Since many of our multi-jurisdictional clients are licensed by the MGA, we’ve made available our ADR service to these operators. We know, from their perspective, how important it is that they can come to us for a full suite of compliance services,” Rees said.