Irish banks launch new framework to standardise gambling harm support
The body’s measures include voluntary card blocking for gambling payments.
Ireland.- The Irish Banking Culture Board (IBCB), together with its member banks AIB, Bank of Ireland and PTSB, has launched the Common Commitment of Care for Problem Gambling. The initiative aims to provide consistent support to customers affected by problem gambling, reinforcing the banking sector’s role in tackling the issue.
The new framework commits banks to practical measures such as dedicated support phone lines, trained staff, voluntary card blocking for gambling payments and signposting to trusted external services like Gambling Care and MABS. The move comes after PTSB announced in July that it would join Bank of Ireland, AIB, EBS and Revolut in offering a gambling blocking facility.
The IBCB cited research showing that 90 per cent of gambling transactions take place online and that 99 per cent of those transactions are funded by debit cards. It sees voluntary card blocking as a pivotal instrument in stopping harm and helping customers to take control of their finances and wellbeing.
A launch event, held at the Dublin Chamber of Commerce, was attended by minister of state Robert Troy TD, Department of Finance, alongside representatives from the Gambling Regulatory Authority of Ireland, Gambling Care, and senior leaders from IBCB member banks.
Speaking at the event, Marion Kelly, CEO of the Irish Banking Culture Board, said: “Problem gambling can cause serious harm to individuals, families and communities. IBCB member banks recognise their responsibility to respond with compassion and practical support when customers reach out for help.
“This Common Commitment of Care ensures that anyone experiencing gambling difficulties will find clear, accessible supports to assistance through their bank. The introduction of a voluntary card block by AIB, Bank of Ireland and PTSB will make an important contribution to those experiencing problem gambling and IBCB calls on other financial services players to put in similar measures”
Troy welcomed the initiative, commenting: “I commend the Irish Banking Culture Board and its member banks for taking this important step to address the issue of problem gambling. By working together to provide meaningful supports, the banking sector is contributing positively to consumer protection. This Common Commitment of Care is a valuable addition to the broader efforts being made across government and society to tackle gambling-related harms.
”The Government has committed to tackling problem gambling, through the Gambling Regulation Act and the establishment of the Gambling Regulatory Authority of Ireland, and sectoral cooperation remains key to achieving our aims.”
