Dutch gambling regulator orders Unibet to improve due diligence practices
The KSA says transaction monitoring and control measures did not align with AML policies.
The Netherlands.- Just months after handing it a €4m fine, the Dutch gambling regulator Kansspelautoriteit (KSA) has issued a new directive to Unibet operator Optdeck Service Limited. It has ordered the operator to adjust its due diligence practices after detecting breaches of the Netherlands’ Anti-Money Laundering and Counter-Terrorism Financing Act (Wwft).
The instruction states, among other things, that Unibet was not performing customer due diligence well enough. For instance, transaction monitoring and control measures did not align well with Unibet’s policy in practice, the KSA said.
The regulator has ordered Unibet to adjust the financial thresholds at which a player is assigned a high AML risk and an investigation into the player’s source of funds is subsequently conducted.
The KSA said: “The KSA has the important task of overseeing compliance with the Anti-Money Laundering Act (Wwft) by gambling providers, in order to prevent money laundering and underlying crime and to protect the financial system. Therefore, the KSA conducts ongoing investigations into this at various providers.
“Gambling providers must monitor the behaviour of their players and take action if there is unusual behaviour. Examples of this include when a player suddenly deposits large amounts or if there is a suspicion of match-fixing. In its Wwft Guidelines, the KSA previously pointed out the risk of large deposits, even when these originate from the player’s bank account.
The KSA said it will conduct a follow-up inspection. The regulator noted that Unibet adopted a cooperative attitude during the investigation and proactively worked on a remediation plan. Some violations were already stopped during the investigation.
However, it’s not the first time the KSA has rebuked the brand in recent months. In December, it announced a €4m fine against Unibet for failing to comply with its duty of care in breaches that occurred between July 14, 2022, and July 1, 2024.
That followed a penalty totalling €450,000 for offering unauthorised sports bets on several occasions between October 2022 and May 2025. These violations related to football bets on corner kicks and yellow cards, as well as bets on matches in which there were participants aged under 21.
