William Hill faces more compliance issues in Sweden

The Swedish gambling regulator has ordered William Hill’s Evoke Gaming subsidiary to re-verify player accounts created in 2019.

Sweden.- William Hill is facing more compliance issues in Sweden. After its Mr Green subsidiary was fined over know-your-customer and anti-money laundering failings, now its Evoke subsidiary has been pulled up.

The Swedish gambling regulator Spelinspektionen has detected verification discrepancies that relate to customers registered between January and July 2019.

Evoke allowed existing customers to manually confirm their details using registered personal documents, but Spelinspektionen says this was insufficient as the documents registered couldn’t verify customers’ address, IP or social security numbers as required by the Gambling Act.

Evoke said that it had required customers to manually submit documents recommended under the Gambling Act, namely drivers licences, passports and national ID cards, but Spelinspektionen said operators must conduct customer background checks, verifying social security numbers against the national self-exclusion registry Spelpaus.se.

The regulator has ordered Evoke to submit a report on the matter by November 9 to detail the steps it’s taken to re-verify customers.

See also: Denmark: new gaming ad board decides on Mr Green complaint