UKGC fines National Lottery operator

The operator has been fined £1.1 million for a number of issues identified by the gambling regulator.

UK.- The UK Gambling Commission (UKGC) has revealed that National Lottery operator Camelot has been fined £1.1 million for faults within the lottery’s mobile app and the publication of a list of Lotto prizes that was incomplete.

The local gambling regulator explained that players using the mobile app may have received an incorrect “non-winning” message when they were checking a winning ticket using the QR ticket banner or the manual results checker.

Moreover, there were issues regarding the temporary results page on the operator’s website, as it displayed an incomplete list of raffle prizes following a Lotto Medal Event draw. The UKGC said that only 21 of the 88 prizes were displayed on that list.

Richard Watson, Gambling Commission executive director, said: “Camelot has taken a number of steps to rectify the issues and given us assurances that they now have the right processes in place to prevent reoccurrences. It is crucial that the National Lottery is run fairly, safely and with integrity and we’ll continue to hold Camelot to account.”

A Camelot spokesperson said: “We accept the outcome of the Gambling Commission’s investigation in respect of a number of incidents dating back to 2016. As part of the regulatory settlement, we have accepted the historical licence breaches identified, provided voluntary undertakings and will make a payment to National Lottery Good Causes in lieu of a financial penalty.”