The UKGC suspended EveryMatrix’s operating licence last week after examining its customer interaction framework.
UK.- The UK Gambling Commission (UKGC) decided to suspend the licence of EveryMatrix last week after compliance activity that monitored the company’s customer interaction framework. EveryMatrix responded to the suspension and said that it sees it as an opportunity to further strengthen its compliance processes and procedures.
The company said that it takes UKGC’s concerns “extremely seriously” and that it has already taken effective actions. “EveryMatrix has fully cooperated with the UKGC throughout the licence review. We have communicated all the steps and actions taken to meet social responsibility obligations. EveryMatrix is hopeful that the suspension will be lifted shortly,” said the company.
Moreover, EveryMatrix explained that it remains committed to providing a fair and safe experience to its players. The company said that all affected players can access their accounts and withdraw any funds held there at any time.
When granting the suspension, which had an immediate effect, the UKGC said that it only suspended the operating licence of EveryMatrix. However, just the ability to offer remote facilities for real event betting other than pool betting or on virtual events. EveryMatrix cannot operate a remote casino either.
“We have not suspended the licensee’s activities of manufacturing, supplying, installing or adapting gambling software. The suspension of EveryMatrix Software Limited takes effect immediately,” said UKGC.
“We instructed the operator that they may settle ante-post bets, placed prior to the suspension coming into force and facilitate customers’ accessing their accounts to withdraw funds.”