LONASE visits Lottotech in Mauritius for lottery benchmarking
During the site visits, the team observed how Lottotech’s 682 retailers serve players across the island nation, combining physical accessibility with digital tools to reach diverse customers.
Senegal.- Senegal’s national lottery operator, LONASE, has embarked on a benchmarking mission to Lottotech in Mauritius to study the operator’s distribution networks and operational approaches.
The visit, held on December 4, was led by General Manager Dr Toussaint Manga and included key LONASE staff, who spent the day touring retail sites and holding discussions with Lottotech executives. Their focus was on two distribution models: traditional outlets embedded in local communities and modern setups integrated within supermarkets, making lottery services a part of daily shopping routines.
During the site visits, the team observed how Lottotech’s approximately 682 retailers serve players across the island nation, combining physical accessibility with digital tools to reach diverse customers. They noted the effectiveness of these setups in making games feel part of daily life, from corner shops where neighbours chat over tickets to larger stores where families pick up draws alongside groceries.
The trip also featured a dedicated session on responsible gaming, where LONASE learned about Lottotech’s Level 4 certification in ethical practices, a standard that emphasises player protection and sustainable operations.
In a post-visit statement, Manga highlighted this as a key takeaway: “At LONASE, our ambition for excellence is inseparable from our commitment to responsible play. Lottotech has reached the prestigious Level 4 certification in Responsible Gambling. This is a model of rigour that we wish not only to understand but also to adopt.”
The discussions covered integrating safeguards into daily management, such as monitoring play patterns and supporting at-risk individuals, with the goal of creating safer environments for Senegal’s estimated millions of occasional players.
This exchange comes as LONASE pushes to update its infrastructure amid recent regulatory shifts, including the introduction of a 20 per cent tax on winnings, effective November 2025.
Manga described the mission as a crucial step in LONASE’s ongoing learning journey. He said: “Our visit to Lottotech reminds us that learning is a journey that never ends.” He also noted that the insights gained on innovation, field proximity and technology would directly inform plans to modernise tools and expand LONASE’s network in Senegal.
He also expressed openness to deeper ties, saying: “We are convinced that, by combining our expertise, we can build a winning model for our players and our nations. LONASE remains ready to write a new chapter of cooperation.”
