Ghana National Lottery trains staff on 5,000 new point-of-sale machines
The intensive staff training forms part of a nationwide POS rollout and broader digital transformation strategy aimed at modernising operations.
Ghana.- Ghana National Lottery Authority has conducted intensive staff training on 5,000 new point-of-sale (POS) machines, marking a major operational step following its partnership with Fidelity Bank Ghana. The initiative is designed to accelerate payouts, improve operational efficiency and strengthen public trust in the official lottery system.
The session equipped NLA staff and stakeholders with the skills needed to manage, monitor and operate the upgraded POS infrastructure. Participants were guided through the full operational process, including machine functionality, transaction flow and instant pay-out features, signalling a shift from strategic announcements to active implementation.
Mohammed Abdul-Salam, Director General of the NLA, said: “The project addresses longstanding challenges such as overused machines, delayed payouts and limited system visibility, while being implemented without drawing on NLA’s budget.”
Nationwide POS rollout accelerates
The NLA recently began a phased nationwide rollout of the POS terminals, including instant payout limits of up to GH¢30,000 (€2,280). The move forms part of a broader digital transformation and anti-illegal operator strategy, aimed at expanding licensed market access, improving oversight and ensuring accountability.
John Tabaayi, representative of the Managing Director of Fidelity Bank, highlighted speed as a critical driver of trust in the lottery business and introduced the Blue Pay POS machines. He said that the system provides real-time data and automation to strengthen competitiveness and accountability across operations.
The partnership is set to modernise Ghana’s lottery ecosystem, enhancing transaction traceability, improving reporting and reinforcing licensed sales channels. The new POS infrastructure is expected to restore public confidence, improve service delivery and support revenue growth.
The training also reflects the NLA’s commitment to operational readiness and capacity building, ensuring staff ownership and effective execution as the lottery network enters this next phase of transformation.
