Ghana National Lottery Authority wraps up customer service month with Career Day celebration
Lottery staff showcase creativity through themed skits, highlighting dedication to improving player experience.
Ghana.- Ghana’s National Lottery Authority (NLA) has concluded its Customer Service Month with a lively Career Day, putting staff creativity on full display and reinforcing its focus on improving player experience across Ghana’s lottery and gaming sector.
The Career Day was the final activity of the Customer Service Month, which featured various initiatives aimed at enhancing customer service and fostering teamwork among staff.
The NLA said: “The presentations were both educative and entertaining, showing creative ways to improve customer experience while also filling the room with laughter.”
Themed “Mission Possible”, the event saw each department perform short skits representing different professions, combining education and entertainment to highlight ways to enhance customer service.
Departments including Customer Service, Corporate Affairs and Greater Accra+ Sales delivered unique and engaging presentations reflecting the theme of the celebration. The winners of the Career Day were announced as the Customer Service Department representing Health Service, Corporate Affairs representing Financial Services and Greater Accra+ Sales representing Judicial Service.
The event also discovered hidden talents among staff and successfully accomplished the mission of promoting exceptional customer service. It showcased not only creativity and teamwork but also staff talent, humour and a strong understanding of customer care principles, highlighting the authority’s commitment to excellence.
NLA promotes staff wellness and teamwork
Throughout October, the NLA held activities to promote staff wellness and teamwork. The month began with a Health Walk and Clean-Up Exercise, including community aerobics and a neighbourhood cleanup, and midway through, staff enjoyed friendly football, volleyball and table tennis matches during the Inter-Zonal Sports Competition.
The month wrapped up with the Grand Finale of the Telecel 2 Moorch Money Promotion, a three-month campaign celebrated with a prize presentation that brought excitement and energy to both employees and the public.
Combining these events reiterated NLA’s commitment to improving customer service by engaging staff, offering wellness programs and community programs, which all show that there’s creative, motivated staff behind successful lottery events.
