ITHUBA ends Uganda National Lottery operations
NLGRB said it is supervising the transition process to safeguard the interests of players.
Uganda.- The National Lotteries and Gaming Regulatory Board (NLGRB) has announced that ITHUBA Uganda Limited is no longer operating Uganda’s National Lottery, following the company’s exit from the market on July 1.
The regulator said the operator discontinued National Lottery games on June 30 before formally ceasing trading the following day after notifying the Board of its decision.
NLGRB said it is overseeing the transition in line with its statutory mandate and the terms of the National Lottery licence and concession agreement. It added that discussions had been held with ITHUBA regarding its financial and operational position before the company confirmed its closure.
Despite ending its operations, ITHUBA remains legally required to fulfil its obligations under the National Lottery licence, concession agreement and applicable laws, according to the regulator. NLGRB said it is supervising the process to safeguard the interests of players, prize claimants, retailers, employees, the government and other affected stakeholders.
The Board added that player balances, outstanding prize claims, operational records and other liabilities arising from National Lottery operations remain under its regulatory oversight while it works with ITHUBA and relevant institutions to complete the transition in an orderly and legally compliant manner.
Players with outstanding balances or unclaimed prizes have been instructed to contact ITHUBA Uganda through its official customer support channels as the settlement of valid claims continues. The regulator said further public updates will be issued where necessary.
ITHUBA launched Uganda’s National Lottery in June 2024 after securing a long-term concession from the Ministry of Finance in 2023. The operator’s portfolio included Lotto, PowerBall, Daily Lotto, Sportstake 10 and Spin4Cash.
As of press time, neither NLGRB nor ITHUBA Uganda had disclosed the specific reasons behind the operator’s decision to end its operations in the country. The regulator indicated that it would provide further public guidance as the transition process continues.
