Ghana’s NLA marks Customer Service Week with AI session

The five-day programme encouraged staff to go beyond routine duties while examining AI’s impact on work and professional development.

Key takeaways:

• Ghana’s National Lottery Authority celebrated Customer Service Week from October 5 to 9 under the theme “The Extra Mile”.
• Director-general Mohammed Abdul-Salam urged staff to exceed routine responsibilities and respond promptly to customer needs.
• A symposium examined health and wellbeing and the impact of artificial intelligence on the workplace.
• IT consultant Richard Kennedy Oduro discussed how professionals can use AI to go the extra mile at work.
• The programme also featured games, cultural performances, a fashion day and reggae karaoke to strengthen teamwork and staff relationships.

Ghana.- Ghana’s National Lottery Authority (NLA) marked Customer Service Week from October 5 to 9 with a programme focused on customer commitment, staff wellbeing and the changing role of artificial intelligence in the workplace. Director-general Mohammed Abdul-Salam encouraged employees to go beyond their formal duties and provide more responsive support to customers. A symposium also examined how professionals can adapt to AI-driven changes in the world of work.

The NLA said in a press release: “Mohammed Abdul-Salam explained that excellent customer service extends beyond the formal duties assigned to employees. It includes returning calls as promised, being available to customers, responding promptly to enquiries and supporting colleagues in other departments.”

Following the launch, staff gathered at Brennan Hall for a symposium featuring presentations on health and wellbeing and the changing world of work in the age of AI. Information technology consultant Richard Kennedy Oduro also addressed staff on “Reimagining Work in the Age of AI: Preparing Professionals to go the Extra Mile with artificial intelligence”.

The five-day celebration also featured interactive games, cultural performances, a nostalgic fashion day and a reggae karaoke session. The activities were designed to promote excellent customer service, staff wellbeing, teamwork and stronger relationships among employees.

The celebration began on Monday, October 5, with an official launch attended by Abdul-Salam, management and staff of the authority. The launch also featured a cake-cutting ceremony and the unveiling of the event’s official backdrop.

Dr Sompa Nelson Otabil spoke about health and wellbeing at the symposium, highlighting the importance of looking after staff wellbeing.