The European Union announced that the European Online Dispute Resolution platform is now operational.
UK.- The European Union has launched the Online Dispute Resolution platform (ODR,) which will focus on issues that users of online gambling products and services have found within the EU’s borders.
The system is run by the United Kingdom’s gambling commission. More information about the Online Dispute Resolution and its benefits for resolving disputes can be found in many online betting sites, which operate as regulated entities. The local alternative dispute resolution platforms are still available for those cases in which the customer residing state is the same of the operator’s.
The European Online Dispute Resolution has been created to protect customers’ rights and it will also benefit players who need support from online casinos and other gambling sites, acting as a last resource solution if the casino’s resolution is not acceptable or fair. It should be noted that most online gambling disputes are normally handled well by the online operators but if an issue cannot be resolved to the mutual satisfaction of both parties, then customers are able to file a complaint with the ODR which will then handle and it as a neutral third-party involved.
The platform also serves online gambling operators by giving them the chance to comply with the European Union’s initiative to provide the internet wagering industry with a transparent and honest system. According to EU data, many leading brands such as, 888 Casino, William Hill Casino, Gala Casino and others will be happy to refer users to ODR with the purpose of resolving complaints.