{"id":777045305,"date":"2026-07-24T06:53:38","date_gmt":"2026-07-24T09:53:38","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=777045305"},"modified":"2026-07-24T07:09:24","modified_gmt":"2026-07-24T10:09:24","slug":"keno-fined-over-self-exclusion-system-failure-in-victoria","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/keno-fined-over-self-exclusion-system-failure-in-victoria","title":{"rendered":"Keno fined over self-exclusion system failure in Victoria"},"content":{"rendered":"\n

The Victorian Gambling and Casino Control Commission says Keno Vic allowed a self-excluded customer to access its online gambling products.<\/p>\n\n\n\n\n\n\n\n

Australia.- The Victorian Gambling and Casino Control Commission (VGCCC<\/strong>) has fined Keno Vic AU$75,000 (US$49,500) <\/strong>after system failures allowed a self-excluded customer to access online gambling products.<\/p>\n\n\n\n

According to the regulator, the incident occurred in October 2024 when someone who had self-excluded from Keno Vic\u2019s services in April of the same year opened a second online account. Although the customer failed the operator\u2019s automatic identity verification process and was placed on a restricted play period, they were still able to deposit funds and gamble before manual verification was completed.<\/p>\n\n\n\n

Suzy Neilan<\/strong>, VGCCC CEO, said the breach undermined key gambling harm prevention measures designed to protect vulnerable individuals. \u201cSelf-exclusion is a powerful and practical step for people to manage their gambling. It enables individuals to block access to venues or online platforms, whether for a short break or permanently, and helps to reduce harm, remove temptation, and support lasting change,\u201d she stated.<\/p>\n\n\n\n

The regulator noted that Victorian rules prohibit customers from holding more than one account with the same gambling provider. However, Keno Vic\u2019s systems failed to detect similarities<\/strong> between the customer\u2019s details and those associated with the original self-excluded account. The issue was only identified after the customer contacted Keno Vic to complete the manual verification process using their real name in order to claim winnings.<\/p>\n\n\n\n

Neilan added: \u201cWhile we acknowledge the customer tried to get around the verification process, the responsibility remains with the major licensee, Keno Vic, to have systems in place that can identify or flag self-excluded individuals and ensure they cannot gamble during a restricted play period.\u201d<\/p>\n\n\n\n

The VGCCC<\/a> stated that the penalty reflects the seriousness of the breach <\/strong>while acknowledging mitigating factors, including Keno Vic\u2019s previously clean compliance record, its cooperation throughout the investigation and remedial actions undertaken following the incident.<\/p>\n\n\n\n


<\/p>\n\n\n

\n\t\t\tSee also:<\/span><\/p>\n
\n\t\t\t\t\"\"<\/p>\n

\n\t\t\t\t\tSee also:<\/span> ACMA fines Tabcorp US$1.75m over telemarketing and spam breaches<\/a>\n\t\t\t\t<\/p>\n<\/p><\/div>\n<\/p><\/div>","protected":false},"excerpt":{"rendered":"

The Victorian Gambling and Casino Control Commission says Keno Vic allowed a self-excluded customer to access its online gambling products.<\/p>\n","protected":false},"author":226,"featured_media":777014599,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"The Victorian Gambling and Casino Control Commission (VGCCC) has fined Keno Vic AU$75,000 for system failures that permitted a self-excluded customer to access online gambling products. This breach of regulatory compliance underscores the critical importance of robust self-exclusion protocols and identity verification processes to protect vulnerable individuals and maintain market integrity. The incident highlights operator responsibility in upholding governance frameworks despite customer attempts to circumvent controls.","focusai_entities":"Victorian Gambling and Casino Control Commission, Keno Vic, Suzy Neilan","focusai_location":"Australia, Victoria","focusai_target_profile":"ceo_executive (0.9), regulator (1.0), compliance_legal (1.0), operator_casino (1.0), product_ux (0.7), tech_data (0.8), payments_fraud_aml (0.7), investor_analyst (0.8), supplier_vendor (0.7), journalist_researcher (0.9)","focusai_suggestions":[{"label":"Self-Exclusion System Audit","query":"What specific technical and procedural enhancements will Keno Vic implement to prevent future circumvention of self-exclusion protocols and ensure robust identity verification across all customer accounts?"},{"label":"Regulatory Impact Analysis","query":"How might this VGCCC enforcement action influence the broader regulatory landscape in Victoria, potentially leading to stricter mandates for identity verification and cross-referencing of self-exclusion databases across all licensed operators?"}],"footnotes":""},"categories":[16336,156],"tags":[289,29,23911],"class_list":["post-777045305","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australasia-news","category-regulation-news","tag-australia","tag-casino","tag-gambling-regulation"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777045305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/226"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=777045305"}],"version-history":[{"count":2,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777045305\/revisions"}],"predecessor-version":[{"id":777045309,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777045305\/revisions\/777045309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/777014599"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=777045305"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=777045305"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=777045305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}