{"id":777042746,"date":"2026-05-27T07:45:21","date_gmt":"2026-05-27T10:45:21","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=777042746"},"modified":"2026-05-27T08:12:41","modified_gmt":"2026-05-27T11:12:41","slug":"pagcor-launches-24-7-national-problem-gambling-helpline","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/pagcor-launches-24-7-national-problem-gambling-helpline","title":{"rendered":"PAGCOR launches 24\/7 National Problem Gambling Helpline"},"content":{"rendered":"\n

The helpline directly connects to trained counsellors for confidential support and counselling.<\/p>\n\n\n\n\n\n\n\n

The Philippines.- The Philippine Amusement and Gaming Corporation (PAGCOR) has launched its 24\/7 National Problem Gambling Helpline (NPGH)<\/strong>. The phone service, reached on 02-8248-9568, directly connects to trained counsellors providing confidential support and counselling for those experiencing gaming-related issues. The initiative is supported by Seagulls Flock Organization Inc. (SFO)<\/strong>.<\/p>\n\n\n\n

In a keynote speech read by senior vice president for Land-Based Operations Daniel Cecilio<\/strong> during a launch event yesterday (May 26), PAGCOR chairman and CEO Alejandro H. Tengco<\/strong> said the line will cater to family members as well as people struggling with problem gambling themselves.<\/p>\n\n\n\n

\u201cThis National Problem Gambling Helpline that we are launching today reflects PAGCOR\u2019s commitment to ensure that the gaming industry remains productive, well-governed, humane, and accountable,\u2019\u2019 Tengco said.<\/p>\n\n\n\n

\u2018\u2019PAGCOR is aware that for many, gaming is just a form of leisure and recreation,\u201d he said. \u201cBut for some, what may start as entertainment can gradually lead to financial strain and ruin, emotional distress, damaged relationships, and isolation.\u201d<\/p>\n\n\n\n

He added: \u201cThrough the dedication of their psychologists, counsellors, social workers, researchers, and advocates, they have helped many individuals rebuild their lives. You bring to this partnership not only expertise, but genuine compassion and a firm belief that people can recover, heal, and start again.\u201d<\/p>\n\n\n\n

\"\"
The National Problem Gambling Helpline office is now ready to respond to calls.<\/figcaption><\/figure>\n\n\n\n

SFO chairperson Teresita \u201cChit\u201d Castillo <\/strong>expressed gratitude for PAGCOR\u2019s support and noted that the NPGH is the first round-the-clock dedicated to addressing gambling problems in the Philippines. Currently, 12 para-counsellors are working over three shifts per day. Castillo said she hopes more para-counsellors will join in the near future.<\/p>\n\n\n

\n\t\t\tSee also:<\/span><\/p>\n
\n\t\t\t\t\"\"<\/p>\n

\n\t\t\t\t\tSee also:<\/span> PAGCOR donates patient transport vehicles to LGUs, military unit<\/a>\n\t\t\t\t<\/p>\n<\/p><\/div>\n<\/p><\/div>","protected":false},"excerpt":{"rendered":"

The helpline directly connects to trained counsellors for confidential support and counselling.<\/p>\n","protected":false},"author":226,"featured_media":777042748,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"The Philippine Amusement and Gaming Corporation (PAGCOR) has launched the nation's first 24\/7 National Problem Gambling Helpline (NPGH), supported by Seagulls Flock Organization Inc. This initiative underscores PAGCOR's commitment to responsible gaming, providing confidential support for individuals and families affected by problem gambling. The helpline aims to mitigate the social costs of gaming and enhance the industry's governance framework.","focusai_entities":"Philippine Amusement and Gaming Corporation, PAGCOR, Seagulls Flock Organization Inc., SFO, Alejandro H. Tengco, Daniel Cecilio, Teresita Castillo","focusai_location":"Philippines","focusai_target_profile":"ceo_executive (0.9), regulator (1.0), compliance_legal (0.95), operator_casino (0.9), product_ux (0.75), marketing_crm (0.7), investor_analyst (0.85), journalist_researcher (0.9)","focusai_suggestions":[{"label":"Operator Obligations?","query":"What specific new responsible gambling obligations or reporting requirements will PAGCOR impose on licensed B2C operators following the launch of the National Problem Gambling Helpline?"},{"label":"Funding & Sustainability?","query":"What is the long-term funding model for the NPGH, and how will PAGCOR ensure its sustainable operation and expansion, particularly concerning the recruitment and training of additional para-counsellors?"}],"footnotes":""},"categories":[23876,16333],"tags":[229,405,24804],"class_list":["post-777042746","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-social-news","category-south-east-asia-news","tag-gambling","tag-pagcor","tag-the-philippines"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777042746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/226"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=777042746"}],"version-history":[{"count":4,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777042746\/revisions"}],"predecessor-version":[{"id":777042762,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777042746\/revisions\/777042762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/777042748"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=777042746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=777042746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=777042746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}