{"id":777030516,"date":"2025-08-19T08:27:19","date_gmt":"2025-08-19T11:27:19","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=777030516"},"modified":"2026-04-21T19:59:52","modified_gmt":"2026-04-21T22:59:52","slug":"vgccc-censors-crown-melbourne","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/vgccc-censors-crown-melbourne","title":{"rendered":"VGCCC wraps Crown Melbourne over breaches of gambling harm obligations"},"content":{"rendered":"\n

The regulator says Crown allowed customers to use machines in contravention of mandatory pre-commitment requirements.<\/p>\n\n\n\n\n\n\n\n

Australia.- Crown Melbourne has been given a ticking off by the Victorian Gambling and Casino Control Commission (VGCCC<\/strong>) for \u201cmultiple breaches of its gambling harm minimisation obligations\u201d between December 2023, when mandatory carded play<\/a> was introduced, and July 21, 2024. <\/p>\n\n\n\n

The regulator says 22 Crown customers were able to continue using a machine after reaching their nominated time or spend limit. An additional 10 customers were able to gamble on machines between December 23, 2023 and August 4, 2024 using a card linked to a YourPlay account that was not in their legal name.<\/p>\n\n\n\n

VGCCC chair Chris O\u2019Neill <\/strong>said: \u201cPoker machines are a high-risk, high-harm product, which is why we place so much emphasis on holding industry to account when they fail to honour their legal and social licenses to protect customers from gambling harm,\u201d O\u2019Neill said. \u201cPre-commitment programs empower people to manage their gambling by making decisions, before they start gambling, about the amount of time and money they will spend.\u201d<\/p>\n\n\n\n

The government\u2019s YourPlay pre-commitment programme is installed on all machines in Victoria with mandatory carded play. The VGCCC chair said research had shown that pre-commitment systems with binding limits can be effective in preventing harm. \u201cIt is imperative, therefore, from both a legal and ethical perspective, that the casino is vigilant about meeting its pre-commitment obligations,\u201d he said.\u00a0<\/p>\n\n\n\n

The Commission considered the casino\u2019s cooperation<\/strong> with the investigation and evidence that demonstrated the breaches were isolated and that remedial efforts had been undertaken, including additional monitoring and staff training.<\/p>\n\n\n\n

\u201cThis reprimand is now on Crown\u2019s record, and we will not hesitate to take more serious disciplinary action in the future, should similar or further breaches occur,\u201d O\u2019Neill concluded.\u00a0<\/p>\n\n\n\n


<\/p>\n\n\n

\n\t\t\tSee also:<\/span><\/p>\n
\n\t\t\t\t\"\"<\/p>\n

\n\t\t\t\t\tSee also:<\/span> Victoria regulator fines QuestBet for gambling harm failures<\/a>\n\t\t\t\t<\/p>\n<\/p><\/div>\n<\/p><\/div>","protected":false},"excerpt":{"rendered":"

The regulator says Crown allowed customers to use machines in contravention of mandatory pre-commitment requirements.<\/p>\n","protected":false},"author":226,"featured_media":10910,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"The Victorian Gambling and Casino Control Commission (VGCCC) has reprimanded Crown Melbourne for multiple breaches of mandatory pre-commitment requirements under the YourPlay program. These violations, occurring between December 2023 and August 2024, involved customers exceeding limits and using improperly linked accounts, highlighting critical failures in gambling harm minimisation. The VGCCC has warned of escalated disciplinary action for future non-compliance.","focusai_entities":"Crown Melbourne, Victorian Gambling and Casino Control Commission (VGCCC), Chris O\u2019Neill","focusai_location":"Australia, Victoria, Melbourne","focusai_target_profile":"ceo_executive (0.9), regulator (1.0), compliance_legal (1.0), operator_casino (0.9), product_ux (0.8), tech_data (0.8), payments_fraud_aml (0.7), investor_analyst (0.8), supplier_vendor (0.7), journalist_researcher (0.9)","focusai_suggestions":[{"label":"VGCCC Enforcement Impact","query":"What specific enhancements to Crown Melbourne's internal controls and technology stack are mandated by the VGCCC to prevent recurrence of pre-commitment and identity verification breaches?"},{"label":"Pre-commitment Efficacy","query":"How will the VGCCC assess the long-term efficacy of the YourPlay mandatory pre-commitment program, given these operational compliance failures by a major casino operator?"}],"footnotes":""},"categories":[16336,156],"tags":[23825,24153],"class_list":["post-777030516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australasia-news","category-regulation-news","tag-crown-melbourne","tag-victorian-gambling-and-casino-control-commission"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777030516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/226"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=777030516"}],"version-history":[{"count":3,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777030516\/revisions"}],"predecessor-version":[{"id":777030540,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777030516\/revisions\/777030540"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/10910"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=777030516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=777030516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=777030516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}