{"id":777021450,"date":"2024-12-11T07:23:29","date_gmt":"2024-12-11T10:23:29","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=777021450"},"modified":"2026-04-22T03:23:21","modified_gmt":"2026-04-22T06:23:21","slug":"regulating-the-game-announces-its-latest-addition-to-its-2025-masterclass-series-in-sydney","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/regulating-the-game-announces-its-latest-addition-to-its-2025-masterclass-series-in-sydney","title":{"rendered":"Regulating the Game announces its latest addition to its 2025 Masterclass Series in Sydney"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The \u201cRegulating the Game\u201d conference\u00a0has announced a new Masterclass Series in Sydney: &#8220;Beyond Compliance \u2013 Safer Gambling Training and Building a Culture of Customer Care.&#8221;<\/p>\n\n\n\n<!--more-->\n\n\n\n<p class=\"wp-block-paragraph\">Press release.- The organisers of the <a href=\"https:\/\/focusgn.com\/asia-pacific\/university-of-sydney-steps-up-to-pitch-bet-well-a-digital-resource-to-track-and-manage-betting-accounts-at-regulating-the-game-2025-sydney\" data-type=\"post\" data-id=\"777020318\" target=\"_blank\" rel=\"noreferrer noopener\">Regulating the Game<\/a> conference have announced the latest addition to its 2025 Masterclass Series in Sydney: <strong>&#8220;Beyond Compliance \u2013 Safer Gambling Training and Building a Culture of Customer Care,&#8221; <\/strong>presented by the renowned <strong>Jay Robinson<\/strong>, chief stakeholder relations officer at Focal Research Consultants.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With <strong>over 20 years of global experience<\/strong> in developing and delivering impactful training programs across jurisdictions\u2014from pubs and clubs to casinos and online operators\u2014Jay is a leading voice in creating safer gambling environments that transcend compliance. Jay\u2019s approach focuses on building a culture of customer care that prioritises player protection and staff well-being while enhancing the overall gambling experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why attend this masterclass?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Great training is more than ticking a compliance box\u2014it is the foundation of cultural transformation and customer care. This masterclass will delve into:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How industry leaders, regulators, and frontline staff can embed a culture of safer gambling.<\/li>\n\n\n\n<li>The critical role leadership plays in sustaining training initiatives.<\/li>\n\n\n\n<li>Strategies to extend the reach and effectiveness of safer gambling programs, improving customer experiences, reducing staff burnout, and driving long-term benefits for operators and stakeholders alike.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEffective gambling staff training must meet the real needs of both staff and customers, ensuring that safer gambling practices become second nature. This masterclass is about empowering organisations to go beyond compliance, fostering a culture of care and leadership that makes a lasting impact,\u201d said Jay Robinson.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who should attend?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This masterclass is essential for operational leaders, C-suite executives, regulators, and anyone committed to advancing safer gambling initiatives. Participants will leave with actionable insights and tools to lead cultural change, elevate training outcomes, and strengthen their organisation&#8217;s reputation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Regulating the Game: A leading global event<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/focusgn.com\/asia-pacific\/jamieson-oreilly-to-deliver-keynote-at-regulating-the-game-2025-sydney\" data-type=\"post\" data-id=\"777019847\" target=\"_blank\" rel=\"noreferrer noopener\">Regulating the Game<\/a> conference has established itself as a flagship event, bridging the gap between regulators, industry professionals, and stakeholders. Now entering its fifth year, the conference continues to attract world-class speakers and attendees, driving innovation and inspiring meaningful discussions on policy, regulation, and sector challenges.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The \u201cRegulating the Game\u201d conference\u00a0has announced a new Masterclass Series in Sydney: &#8220;Beyond Compliance \u2013 Safer Gambling Training and Building a Culture of Customer Care.&#8221;<\/p>\n","protected":false},"author":176,"featured_media":777019890,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":true,"is_interview":false,"is_opinion":false,"focusai_summary":"The \"Regulating the Game\" conference has announced a new Masterclass Series in Sydney, titled \"Beyond Compliance \u2013 Safer Gambling Training and Building a Culture of Customer Care.\" Presented by Jay Robinson of Focal Research Consultants, this program emphasizes cultural transformation, leadership, and player protection beyond basic regulatory adherence. It aims to enhance operator reputation, improve staff well-being, and drive long-term benefits for industry stakeholders.","focusai_entities":"Regulating the Game, Jay Robinson, Focal Research Consultants","focusai_location":"Sydney","focusai_target_profile":"ceo_executive (1.0), regulator (1.0), compliance_legal (1.0), operator_casino (1.0), product_ux (0.7), marketing_crm (0.7), investor_analyst (0.8), supplier_vendor (0.7), journalist_researcher (1.0)","focusai_suggestions":[{"label":"Quantify Safer Gambling ROI?","query":"What specific metrics and governance frameworks can operators implement to quantify the return on investment for 'beyond compliance' safer gambling initiatives, particularly concerning player lifetime value and regulatory penalty avoidance?"},{"label":"Integrate Safer Gambling Tech?","query":"How can advanced safer gambling frameworks, as discussed in the masterclass, be effectively integrated with existing B2B platform solutions and data analytics for proactive intervention and enhanced player protection across diverse gaming verticals?"}],"footnotes":""},"categories":[16336,4,24777,159],"tags":[24471],"class_list":["post-777021450","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australasia-news","category-events-articles","category-partner-news","category-shows","tag-regulating-the-game-2025-sydney","press-release"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777021450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/176"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=777021450"}],"version-history":[{"count":1,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777021450\/revisions"}],"predecessor-version":[{"id":777021451,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777021450\/revisions\/777021451"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/777019890"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=777021450"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=777021450"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=777021450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}