{"id":777017360,"date":"2024-07-18T10:08:47","date_gmt":"2024-07-18T13:08:47","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=777017360"},"modified":"2026-04-22T08:01:54","modified_gmt":"2026-04-22T11:01:54","slug":"skycity-auckland-casino-to-close-for-five-days","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/skycity-auckland-casino-to-close-for-five-days","title":{"rendered":"SkyCity Auckland casino to close for five days"},"content":{"rendered":"\n<p>The closure is part of an agreement to resolve a suspension application related to compliance failures.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>New Zealand.- <strong>SkyCity Entertainment Group<\/strong> has announced that it will close the gambling area of its Auckland casino for five days as part of an agreement with the Secretary for Internal Affairs to settle an application to temporarily suspend SkyCity Casino Management Limited\u2019s (SCML) casino operator\u2019s licence. <\/p>\n\n\n\n<p>The agreement, contingent on the Gambling Commission&#8217;s approval, follows a complaint lodged in February 2022 by a former customer who gambled at the casino between August 2017 and February 2021. The complaint led to an application in September 2023 to suspend the licence for up to ten days. <\/p>\n\n\n\n<p>The Secretary for Internal Affairs said that SCML failed to comply with its host responsibility programme (HRP) in detecting continuous play incidents due to a design error in its monitoring technology. SCML admitted to not meeting the HRP requirements and apologised for the oversight. It said staff failed to independently identify and address continuous play incidents, especially with customers displaying silent or hidden problematic behaviour.<\/p>\n\n\n\n<p><strong>See also:<\/strong> <a target=\"_blank\" href=\"https:\/\/focusgn.com\/asia-pacific\/skycity-appoints-peter-fredericson-as-chief-financial-officer\" rel=\"noreferrer noopener\">SkyCity appoints Peter Fredericson as chief financial officer<\/a><\/p>\n\n\n\n<p>SkyCity chief operating officer New Zealand, <strong>Callum Mallett<\/strong>, said: \u201cSkyCity places great importance on host responsibility and takes these failures very seriously. On behalf of the SkyCity Board and management team, I accept and apologise for these failures.\u201d<\/p>\n\n\n\n<p>SkyCity&#8217;s chair, <strong>Julian Cook<\/strong>, said: \u201cIt is clear that historically SkyCity\u2019s focus, resources and investment have fallen short of what was required of the business. This is not acceptable and, as part of meeting our regulatory obligations and wider social licence, we are committed to fully addressing this. In 2021, we commenced a comprehensive multi-year transformation programme to strengthen how we manage risk across the SkyCity Group.&#8221;<\/p>\n\n\n\n<p><strong>See also: <\/strong><a target=\"_blank\" href=\"https:\/\/focusgn.com\/asia-pacific\/sp-affirms-skycity-bbb-rating\" rel=\"noreferrer noopener\">S&amp;P affirms SkyCity BBB- rating<\/a><\/p>\n\n\n\n<p>SkyCity said the impact of a five-day closure on full-year underlying group EBITDA would be around NZ$5m (US$3.04m). It has revised its early outlook guidance to between NZ$245m (US$148.93m) and NZ$265m (US$161.1m).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The closure is part of an agreement to resolve a suspension application related to compliance failures.<\/p>\n","protected":false},"author":176,"featured_media":18781,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"SkyCity Entertainment Group's Auckland casino will undergo a five-day gambling area closure, stemming from an agreement with the Secretary for Internal Affairs to resolve a licence suspension application. This action addresses admitted failures in its host responsibility programme, specifically regarding the detection of continuous play incidents due to technology design flaws and staff oversight. The closure is projected to impact full-year underlying group EBITDA by approximately NZ$5m, leading to a revision of early outlook guidance.","focusai_entities":"SkyCity Entertainment Group, SkyCity Casino Management Limited, Secretary for Internal Affairs, Gambling Commission, Peter Fredericson, Callum Mallett, Julian Cook, S&P","focusai_location":"New Zealand, Auckland","focusai_target_profile":"ceo_executive (0.9), regulator (1.0), compliance_legal (1.0), operator_casino (0.9), investor_analyst (0.9), supplier_vendor (0.7), journalist_researcher (0.9), product_ux (0.7), tech_data (0.7)","focusai_suggestions":[{"label":"HRP Remediation Details","query":"What specific enhancements to SkyCity's host responsibility programme and monitoring technology are being implemented to prevent recurrence of continuous play detection failures?"},{"label":"Long-term Regulatory Impact","query":"Beyond the immediate closure, what are the long-term implications of this compliance breach for SkyCity's regulatory standing and future licensing applications in New Zealand and other jurisdictions?"}],"footnotes":""},"categories":[16336,157,158],"tags":[24411],"class_list":["post-777017360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australasia-news","category-business-news","category-slider-home","tag-skycity-entertainment-group"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777017360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/176"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=777017360"}],"version-history":[{"count":2,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777017360\/revisions"}],"predecessor-version":[{"id":777017388,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777017360\/revisions\/777017388"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/18781"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=777017360"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=777017360"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=777017360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}