{"id":777017239,"date":"2024-07-15T09:40:57","date_gmt":"2024-07-15T12:40:57","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=777017239"},"modified":"2026-04-22T08:10:03","modified_gmt":"2026-04-22T11:10:03","slug":"the-star-halts-electronic-gaming-amid-system-upgrade-issues","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/the-star-halts-electronic-gaming-amid-system-upgrade-issues","title":{"rendered":"The Star halts electronic gaming amid system upgrade issues"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Electronic gaming machines and table games were shut following an issue while the system was being upgraded.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p class=\"wp-block-paragraph\">Australia.- <strong>The Star Entertainment Group <\/strong>has announced that some of its systems experienced disruptions due to planned upgrades in preparation for <strong>the implementation of cashless gaming<\/strong>. Performance issues identified during post-upgrade testing led the company to deactivate all electronic gaming machines and electronic table games at its three properties from 10.00pm on July 13.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Star said the decision was taken &#8220;to ensure compliance with relevant regulations, and to maintain the company\u2019s commitment to safer gambling procedures&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The casino operator is working with provider, Konami, to address the operational issues. It said <a href=\"https:\/\/focusgn.com\/asia-pacific\/the-star-brisbane-more-opening-details-released\" target=\"_blank\" rel=\"noreferrer noopener\">Treasury Brisbane<\/a>, <strong>The Star Gold Coast<\/strong>, and <strong>The Star Sydney<\/strong> will remain open, offering table games, restaurants, bars, and entertainment services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>See also:<\/strong> <a target=\"_blank\" href=\"https:\/\/focusgn.com\/asia-pacific\/83-of-nsw-residents-back-proposed-gaming-machine-restrictions-survey-finds\" rel=\"noreferrer noopener\">83% of NSW residents back proposed gaming machine restrictions, survey finds<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Electronic gaming machines and table games were shut following an issue while the system was being upgraded.<\/p>\n","protected":false},"author":176,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"The Star Entertainment Group temporarily deactivated all electronic gaming machines and electronic table games across its three Australian properties following system disruptions during planned upgrades for cashless gaming. This operational decision was made to ensure regulatory compliance and uphold safer gambling commitments after performance issues were identified post-upgrade. The company is collaborating with Konami to resolve the technical challenges.","focusai_entities":"The Star Entertainment Group, Konami","focusai_location":"Australia, Brisbane, Gold Coast, Sydney","focusai_target_profile":"ceo_executive (0.9), regulator (0.95), compliance_legal (0.9), operator_casino (0.9), investor_analyst (0.85), supplier_vendor (0.8), tech_data (0.8), journalist_researcher (0.9)","focusai_suggestions":[{"label":"GGR Impact Analysis","query":"What is the estimated daily GGR impact of the EGM and ETG deactivation on The Star's Q3 financial performance, and how will this affect EBITDA guidance?"},{"label":"Regulatory Root Cause","query":"What specific technical vulnerabilities or integration failures with the Konami system led to the performance issues, and what corrective actions are being implemented to restore full operational compliance?"}],"footnotes":""},"categories":[16336,157],"tags":[23871],"class_list":["post-777017239","post","type-post","status-publish","format-standard","hentry","category-australasia-news","category-business-news","tag-the-star-entertainment-group"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777017239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/176"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=777017239"}],"version-history":[{"count":2,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777017239\/revisions"}],"predecessor-version":[{"id":777017268,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777017239\/revisions\/777017268"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=777017239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=777017239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=777017239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}