{"id":777014692,"date":"2024-04-12T08:24:32","date_gmt":"2024-04-12T11:24:32","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=777014692"},"modified":"2026-04-22T11:12:28","modified_gmt":"2026-04-22T14:12:28","slug":"report-released-on-first-nsw-cashless-gaming-trial","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/report-released-on-first-nsw-cashless-gaming-trial","title":{"rendered":"Report released on first NSW cashless gaming trial"},"content":{"rendered":"\n<p>Campaigners say the trial had minimal impact.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Australia.- A report has been released on the first cashless gaming trial in New South Wales. The trial took place at <strong>Wests New Lambton<\/strong>, an entertainment venue in Hunter, from October 2022 to June 2023. It involved 144 machines, allowing players to transfer funds from a digital wallet on their smartphones. <\/p>\n\n\n\n<p>The technology had responsible gambling features, an option to set limits.\u00a0However, the report based on post-trial interviews prepared by professor<strong> Paul Delfabbro<\/strong> from the University of Adelaide on behalf of<strong> Liquor and Gaming NSW (L&amp;GNSW)<\/strong> suggested little impact on player behaviour. Most players reporting no significant changes in the amount of time or money spent on gambling. The venue did not report any changes in revenue.\u00a0<\/p>\n\n\n\n<p>The report also stated that the technology worked well after some initial issues during the sign-up process. However, participants showed a tendency to return to their usual gaming habits. It was observed that players were reluctant to give up their preferred gambling methods. However, less than one-third of the 260 participants involved responded to the post-trial survey.\u00a0Of the ten people who tested the limit-setting feature, five breached the limit set.<\/p>\n\n\n\n<p>The CEO of the Alliance for Gambling Reform,<strong>\u00a0Carol Bennett<\/strong>, has argued that the trial should have included more harm-reduction features such as mandatory cashless cards and play limits.\u00a0<\/p>\n\n\n\n<p>An expanded cashless gaming trial is now underway at\u00a0<a href=\"https:\/\/focusgn.com\/asia-pacific\/twin-towns-services-club-launches-cashless-gaming-trial-in-nsw\" target=\"_blank\" rel=\"noreferrer noopener\">4,500 machines across 28 venues<\/a>.\u00a0The initiative is under the oversight of\u00a0<a href=\"https:\/\/focusgn.com\/asia-pacific\/nsw-crime-commission-criminals-funnel-billions-of-dollars-through-pokies\" target=\"_blank\" rel=\"noreferrer noopener\">the Independent Panel on Gaming Reform<\/a>\u00a0established by the NSW government last July. The panel will report its findings to the government in November.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Campaigners say the trial had minimal impact.<\/p>\n","protected":false},"author":176,"featured_media":8227,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"A report on the initial cashless gaming trial in New South Wales, Australia, indicated minimal impact on player behavior or venue revenue, with participants often reverting to traditional gambling methods despite responsible gambling features. Campaigners criticized the trial's limited harm-reduction scope, as an expanded trial involving 4,500 machines across 28 venues is now underway, with findings expected in November.","focusai_entities":"Wests New Lambton, Paul Delfabbro, University of Adelaide, Liquor and Gaming NSW (L&GNSW), Alliance for Gambling Reform, Carol Bennett, Independent Panel on Gaming Reform","focusai_location":"Australia, New South Wales, Hunter, New Lambton","focusai_target_profile":"ceo_executive (0.9), regulator (1.0), compliance_legal (0.9), operator_casino (0.9), product_ux (0.7), tech_data (0.8), payments_fraud_aml (0.8), investor_analyst (0.8), supplier_vendor (0.8), journalist_researcher (0.9)","focusai_suggestions":[{"label":"Future Trial Scope?","query":"Given the limited impact observed in the initial trial, what specific enhancements to harm-reduction features, such as mandatory play limits or broader integration of self-exclusion tools, are being considered for the expanded cashless gaming trial to achieve more significant behavioral shifts?"},{"label":"Operator Revenue Impact?","query":"How will the Independent Panel on Gaming Reform reconcile the reported minimal impact on venue revenue with the broader policy objectives of reducing gambling harm, and what are the potential GGR implications for operators if more stringent cashless mandates are introduced?"}],"footnotes":""},"categories":[16336,156],"tags":[23911],"class_list":["post-777014692","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australasia-news","category-regulation-news","tag-gambling-regulation"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777014692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/176"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=777014692"}],"version-history":[{"count":2,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777014692\/revisions"}],"predecessor-version":[{"id":777014714,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777014692\/revisions\/777014714"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/8227"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=777014692"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=777014692"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=777014692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}