{"id":777001333,"date":"2023-01-05T12:12:14","date_gmt":"2023-01-05T15:12:14","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=777001333"},"modified":"2026-04-23T01:46:15","modified_gmt":"2026-04-23T04:46:15","slug":"hong-kong-jockey-club-names-new-executive","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/hong-kong-jockey-club-names-new-executive","title":{"rendered":"Hong Kong Jockey Club names new executive"},"content":{"rendered":"\n

Dennis Hau is the new executive director, customer strategy, insights and innovation at the HK Jockey Club.<\/p>\n\n\n\n\n\n\n\n

Hong Kong.- The Hong Kong Jockey Club (HKJC)<\/strong> has appointed Dennis Hau<\/strong> as executive director, customer strategy, insights and innovation with effect from January 11, 2023. Hau will be a member of the board of management, reporting directly to chief executive officer Winfried Engelbrecht-Bresges<\/strong>.<\/p>\n\n\n\n

The Hong Kong Jockey Club said that leading the Customer Strategy, Insights and Innovation (CSII) Division<\/strong>, Hau will be instrumental in driving the HKJC’s ongoing transformation into a customer-centric organisation.<\/p>\n\n\n\n

His mandate is \u201cto develop a holistic customer strategy and to define the customer experience journey across all of the Club\u2019s businesses, segments and channels.\u201d He will set customer experience standards and coordinate the design of the customer journey and the delivery of customer care across all businesses, segments and channels. <\/p>\n\n\n\n

Hau has experience in business development, portfolio management, product management and digital customer business across Asia. Prior to joining the HKJC, Hau was group vice president of Tencent Music Entertainment Limited<\/strong> where he led several merger and acquisition initiatives and set up the Tencent International Product Centre and International Business Group. <\/p>\n\n\n\n

He has also worked at Oracle Corporation, leading business intelligence, data analysis and product development in the Mainland, Hong Kong, and the United States. Hau holds an MBA from HKUST-Kellogg and a bachelor of science in business computing from the University of Winnipeg in Canada.<\/p>\n\n\n\n

See also: <\/strong>HK Jockey Club launches Covid-19 Rehabilitation Programme<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Dennis Hau is the new executive director, customer strategy, insights and innovation at the HK Jockey Club.<\/p>\n","protected":false},"author":226,"featured_media":10260,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"Dennis Hau has been appointed Executive Director, Customer Strategy, Insights and Innovation at the Hong Kong Jockey Club, effective January 11, 2023. Reporting directly to the CEO, his mandate is to spearhead the Club's transformation into a customer-centric organisation, defining the customer experience across all business verticals and channels. Hau brings extensive experience in digital customer business, product management, and M&A from prior roles at Tencent Music Entertainment and Oracle.","focusai_entities":"Dennis Hau, Hong Kong Jockey Club, HKJC, Winfried Engelbrecht-Bresges, Tencent Music Entertainment Limited, Oracle Corporation, HKUST-Kellogg, University of Winnipeg","focusai_location":"Hong Kong, Mainland, United States, Canada","focusai_target_profile":"ceo_executive (0.9), operator_casino (0.9), product_ux (0.95), tech_data (0.8), marketing_crm (0.9), investor_analyst (0.75), supplier_vendor (0.7), journalist_researcher (0.85)","focusai_suggestions":[{"label":"CX Strategy Impact","query":"How will Dennis Hau's mandate to define a holistic customer strategy and experience journey across all HKJC gaming verticals impact the Club's GGR and NGR projections in the next fiscal cycle?"},{"label":"Digital Transformation Roadmap","query":"Given Hau's background in digital customer business and M&A, what specific digital transformation initiatives or potential strategic acquisitions might the HKJC pursue to enhance its customer-centricity and market position?"}],"footnotes":""},"categories":[157,16338],"tags":[22317],"class_list":["post-777001333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-news","category-east-asia-news","tag-hong-kong-jockey-club"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777001333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/226"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=777001333"}],"version-history":[{"count":4,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777001333\/revisions"}],"predecessor-version":[{"id":777001359,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/777001333\/revisions\/777001359"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/10260"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=777001333"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=777001333"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=777001333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}