{"id":31404,"date":"2022-07-04T06:25:44","date_gmt":"2022-07-04T09:25:44","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=31404"},"modified":"2026-04-23T07:11:20","modified_gmt":"2026-04-23T10:11:20","slug":"vgccc-starts-disciplinary-proceedings-against-crown-melbourne","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/vgccc-starts-disciplinary-proceedings-against-crown-melbourne","title":{"rendered":"VGCCC starts disciplinary proceedings against Crown Melbourne"},"content":{"rendered":"\n<p>Crown Melbourne could face a fine of up to AU$100m (US$69m) for its responsible gambling failures.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Australia.-\u00a0<strong>The Victorian Gambling and Casino Control Commission\u00a0<\/strong>(VGCCC) has initiated disciplinary proceedings against Crown Melbourne for breaches of its responsible gambling obligations. It comes after the Royal Commission into the casino operator\u00a0identified multiple breaches of Crown&#8217;s Responsible Gaming Code of Conduct.<\/p>\n\n\n\n<p>Crown failed to adequately monitor or interact with thousands of customers who showed signs of problematic or risky gaming. The VGCCC has asked Crown to provide information on its responsible gaming service obligations. Once the VGCCC has reviewed this information, it will determine appropriate disciplinary action.<\/p>\n\n\n\n<p>The actions available to the VGCCC include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>imposing a fine up to a maximum of AU$100m (US$69m)<\/li><li>varying the casino licence<\/li><li>censuring Crown and directing it to take rectification steps.<\/li><\/ul>\n\n\n\n<p>VGCCC chair <a rel=\"noreferrer noopener\" href=\"https:\/\/focusgn.com\/asia-pacific\/victorias-vgcc-appoints-fran-thorn-as-first-chair\" target=\"_blank\">Fran Thorn<\/a> said: \u201cCrown\u2019s responsible gambling obligations are a condition of the casino licence, designed to protect vulnerable patrons and to prevent gambling-related harm to patrons, their families and the community. There is no more important obligation.\u201d\u00a0<\/p>\n\n\n\n<p>The VGCCC will make a further announcement once it has considered Crown\u2019s response to its request for information issued today (July 4) and determined the appropriate disciplinary action to take.<\/p>\n\n\n\n<p>In May,\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/focusgn.com\/asia-pacific\/crown-melbourne-fined-au80m-in-vgccc-disciplinary-action\" target=\"_blank\">the VGCC fined Crown Resorts<\/a> AU$80m (US$57.4m) over using a China Union Pay process to avoid Chinese currency restrictions.\u00a0Between 2012 and 2016,\u00a0<strong>Crown Melbourne allowed its customers to use a credit or debit card to access funds\u00a0<\/strong>to play games at Melbourne casinos. It earned an estimated AU$32m in revenue from AU$164m in transactions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Crown Sydney allowed to start gaming operations<\/h2>\n\n\n\n<p>The Independent Liquor and Gaming Authority (ILGA) in New South Wales has granted approval for\u00a0<strong>Crown Sydney\u00a0<\/strong>to commence gaming operations. The company got\u00a0<strong>a conditional licence\u00a0<\/strong>that will expire on December 31, 2023, with the potential for full certification.<\/p>\n\n\n\n<p>The company said: \u201cDuring this period Crown will work closely with ILGA and the independent monitor of Crown Sydney, Kroll Associates, to demonstrate its suitability and that it is implementing an agreed remediation action plan.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Crown Melbourne could face a fine of up to AU$100m (US$69m) for its responsible gambling failures.<\/p>\n","protected":false},"author":176,"featured_media":21504,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"The Victorian Gambling and Casino Control Commission (VGCCC) has initiated disciplinary proceedings against Crown Melbourne for significant breaches of its responsible gambling obligations, potentially leading to a fine of up to AU$100m. This follows a Royal Commission's findings of Crown's failure to adequately monitor and interact with thousands of at-risk patrons. Concurrently, Crown Sydney has received conditional approval from the Independent Liquor and Gaming Authority (ILGA) to commence gaming operations, contingent on demonstrating suitability and implementing a remediation plan.","focusai_entities":"Crown Melbourne, Victorian Gambling and Casino Control Commission (VGCCC), Crown Resorts, Independent Liquor and Gaming Authority (ILGA), Crown Sydney, Kroll Associates, Fran Thorn","focusai_location":"Australia, Melbourne, New South Wales, Sydney, China","focusai_target_profile":"ceo_executive (0.95), regulator (1.0), compliance_legal (1.0), operator_casino (0.95), payments_fraud_aml (0.7), investor_analyst (0.9), supplier_vendor (0.7), journalist_researcher (0.9)","focusai_suggestions":[{"label":"Crown Melbourne RG Strategy?","query":"What specific governance framework enhancements and technological implementations will Crown Melbourne deploy to ensure robust, real-time responsible gambling intervention protocols?"},{"label":"Crown Sydney Licence Milestones?","query":"Beyond the conditional licence, what are the key performance indicators and regulatory milestones Crown Sydney must achieve to secure full certification and mitigate ongoing operational risk?"}],"footnotes":""},"categories":[16336,156,158],"tags":[14657,24153],"class_list":["post-31404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australasia-news","category-regulation-news","category-slider-home","tag-crown-resorts","tag-victorian-gambling-and-casino-control-commission"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/31404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/176"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=31404"}],"version-history":[{"count":3,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/31404\/revisions"}],"predecessor-version":[{"id":31408,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/31404\/revisions\/31408"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/21504"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=31404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=31404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=31404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}