Crown Perth employees have told the WA Royal Commission they felt unable to talk about bad behaviour while some felt money was more important than rules for the company.<\/p>\n\n\n\n\n\n\n\n
Australia.- A new report has highlighted\u00a0concerns about the psychological safety of Crown Perth employees<\/strong>, many of whom said they felt unable to talk about bad behaviour.\u00a0<\/p>\n\n\n\n The report released by the WA Casino Royal Commission also includes stories from staff who believed they work with people who “bend the rules” and that “money is more important” than following the rules.<\/p>\n\n\n\n The WA Royal Commission<\/a>\u00a0is about to conclude the final stage of its witness hearing and will study whether Crown Perth has taken sufficient steps to be suitable for holding a casino licence.\u00a0<\/p>\n\n\n\n Crown\u2019s senior leaders told the investigation that a lot of work is being done to repair the company’s corporate culture, including hiring financial crime experts and changing its procedures and policies.<\/p>\n\n\n\n Corporate culture consultant Elizabeth Arzadon<\/strong> was commissioned by the WA Royal Commission to write an expert report that reviewed a separate Deloitte report<\/a> commissioned by Crown. <\/p>\n\n\n\n According to the report, Crown puts customers and profits first, rather than following the rules<\/strong>, and senior leaders are not trusted.<\/p>\n\n\n\n The Royal Commission was told that the Deloitte report investigated whether Crown employees effectively talked about their corporate values, including the slogans of “We do the right thing” and “We act respectfully.” <\/p>\n\n\n\n When reviewing the company\u2019s culture, Deloitte surveyed employees, organised focus groups and interviewed people across the entire organisation.\u00a0Every employee was asked to respond to the survey, and\u00a0about 60 per cent participated<\/strong>.\u00a0<\/p>\n\n\n\n According to Arzadon\u2019s report, the results show that many employees do not believe that management, including the Crown Board of Directors, showed the company’s purported values \u200b\u200bin their work.<\/p>\n\n\n\n The report also showed only 55 per cent of the staff were confident they would not be penalised<\/strong> if they observed problems and raised them with a manager.<\/p>\n\n\n\n ABC highlighted that Deloitte partner Victoria Whitaker, who wrote the culture report, said it could take between three to five years for Crown Perth to make a substantial change in its culture.<\/p>\n\n\n\n