{"id":16027,"date":"2021-03-18T17:11:26","date_gmt":"2021-03-18T17:11:26","guid":{"rendered":"https:\/\/focusgn.com\/asia-pacific\/?p=16027"},"modified":"2026-04-23T20:59:39","modified_gmt":"2026-04-23T23:59:39","slug":"gaming-operators-suspend-customer-services-in-mainland-china","status":"publish","type":"post","link":"https:\/\/focusgn.com\/asia-pacific\/gaming-operators-suspend-customer-services-in-mainland-china","title":{"rendered":"Gaming operators suspend customer services in mainland China"},"content":{"rendered":"\n<p>Gaming operators have suspended services to avoid possibly infringing new Chinese criminal regulations on overseas gambling.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>China.- <strong>Three gaming operators <\/strong>have <strong>suspended or restricted their customer services in mainland China<\/strong> in response to an amendment to Chinese criminal law which determines that anyone who promotes overseas gambling will be deemed to<strong> have committed a criminal act<\/strong>.<\/p>\n\n\n\n<p>According to analysts, <strong>the new criminal law amendment<\/strong> mainly targets<strong> gaming operations in the Philippines, Cambodia, Myanmar, Laos and Vietnam<\/strong>.<\/p>\n\n\n\n<p><strong>Wynn Macau<\/strong> has disbanded its customer service team in mainland China and<strong> MGM China <\/strong>has taken a similar decision. <strong>Melco Resorts <\/strong>is known to have instructed its staff to<strong> use business cards that do not contain wordings related to casinos or gaming<\/strong>.<\/p>\n\n\n\n<p>Last month, <strong>The Ministry of Culture and Tourism <\/strong>announced it was working with other relevant departments to <em><a rel=\"noreferrer noopener\" href=\"https:\/\/focusgn.com\/asia-pacific\/china-expands-gambling-blacklist\" target=\"_blank\">create a second list of destinations<\/a><\/em> that will be flagged for controls on the outflow of gambling funds.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gaming operators have suspended services to avoid possibly infringing new Chinese criminal regulations on overseas gambling.<\/p>\n","protected":false},"author":176,"featured_media":16028,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"Chinese gaming operators are suspending or restricting services in mainland China due to new criminal law amendments criminalizing the promotion of overseas gambling. This regulatory shift, primarily targeting Southeast Asian markets, has prompted major integrated resort operators like Wynn Macau, MGM China, and Melco Resorts to adjust their operational footprints and customer engagement strategies within the PRC.","focusai_entities":"Wynn Macau, MGM China, Melco Resorts, Ministry of Culture and Tourism","focusai_location":"China, Philippines, Cambodia, Myanmar, Laos, Vietnam","focusai_target_profile":"ceo_executive (1.0), regulator (0.9), compliance_legal (1.0), operator_casino (1.0), affiliate_publisher (0.8), product_ux (0.7), tech_data (0.7), marketing_crm (0.9), payments_fraud_aml (0.9), investor_analyst (1.0), supplier_vendor (0.7), journalist_researcher (1.0)","focusai_suggestions":[{"label":"Impact on GGR","query":"What is the projected impact of these new Chinese criminal regulations on the Gross Gaming Revenue (GGR) and Net Gaming Revenue (NGR) of integrated resort operators with significant exposure to the Chinese VIP segment, particularly those in Southeast Asia?"},{"label":"Regulatory Enforcement Scope","query":"How might the Chinese government's expanded regulatory enforcement, including the 'flagged destinations' list, influence the B2B\/B2C licensing frameworks and governance structures for iGaming operators and suppliers in adjacent Asian markets?"}],"footnotes":""},"categories":[16338,154,158],"tags":[23911,23906],"class_list":["post-16027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-east-asia-news","category-legislation-news","category-slider-home","tag-gambling-regulation","tag-macau-casinos"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/16027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/users\/176"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/comments?post=16027"}],"version-history":[{"count":2,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/16027\/revisions"}],"predecessor-version":[{"id":16044,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/posts\/16027\/revisions\/16044"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media\/16028"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/media?parent=16027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/categories?post=16027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/asia-pacific\/wp-json\/wp\/v2\/tags?post=16027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}