{"id":35201,"date":"2026-10-14T03:53:23","date_gmt":"2026-10-14T06:53:23","guid":{"rendered":"https:\/\/focusgn.com\/africa\/?p=35201"},"modified":"2026-10-15T05:59:13","modified_gmt":"2026-10-15T08:59:13","slug":"ghana-lottery-authority-customer-service-week","status":"publish","type":"post","link":"https:\/\/focusgn.com\/africa\/ghana-lottery-authority-customer-service-week","title":{"rendered":"Ghana\u2019s NLA marks Customer Service Week with AI session"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The five-day programme encouraged staff to go beyond routine duties while examining AI\u2019s impact on work and professional development.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Key takeaways:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ghana\u2019s National Lottery Authority celebrated Customer Service Week from October 5 to 9 under the theme \u201cThe Extra Mile\u201d.<\/li>\n\n\n\n<li>Director-general Mohammed Abdul-Salam urged staff to exceed routine responsibilities and respond promptly to customer needs.<\/li>\n\n\n\n<li>A symposium examined health and wellbeing and the impact of artificial intelligence on the workplace.<\/li>\n\n\n\n<li>IT consultant Richard Kennedy Oduro discussed how professionals can use AI to go the extra mile at work.<\/li>\n\n\n\n<li>The programme also featured games, cultural performances, a fashion day and reggae karaoke to strengthen teamwork and staff relationships.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ghana.- <strong>Ghana\u2019s National Lottery Authority (NLA)<\/strong> marked Customer Service Week from October 5 to 9 with a programme focused on customer commitment, staff wellbeing and the changing role of artificial intelligence in the workplace. Director-general Mohammed Abdul-Salam encouraged employees to go beyond their formal duties and provide more responsive support to customers. A symposium also examined how professionals can adapt to AI-driven changes in the world of work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The NLA said in a press release: \u201cMohammed Abdul-Salam explained that excellent customer service extends beyond the formal duties assigned to employees. It includes returning calls as promised, being available to <strong>customers<\/strong>, responding promptly to enquiries and supporting colleagues in other departments.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the launch, staff gathered at Brennan Hall for a symposium featuring presentations on health and wellbeing and the changing world of work in the <strong>age of AI<\/strong>. Information technology consultant Richard Kennedy Oduro also addressed staff on \u201cReimagining Work in the Age of AI: Preparing Professionals to go the Extra Mile with artificial intelligence\u201d.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/focusgn.com\/africa\/wp-content\/uploads\/sites\/7\/2026\/10\/NLA1-900x600.jpeg\" alt=\"\" class=\"wp-image-35205\" srcset=\"https:\/\/focusgn.com\/africa\/wp-content\/uploads\/sites\/7\/2026\/10\/NLA1-900x600.jpeg 900w, https:\/\/focusgn.com\/africa\/wp-content\/uploads\/sites\/7\/2026\/10\/NLA1-300x200.jpeg 300w, https:\/\/focusgn.com\/africa\/wp-content\/uploads\/sites\/7\/2026\/10\/NLA1-600x400.jpeg 600w, https:\/\/focusgn.com\/africa\/wp-content\/uploads\/sites\/7\/2026\/10\/NLA1-1536x1024.jpeg 1536w, https:\/\/focusgn.com\/africa\/wp-content\/uploads\/sites\/7\/2026\/10\/NLA1-2048x1365.jpeg 2048w, https:\/\/focusgn.com\/africa\/wp-content\/uploads\/sites\/7\/2026\/10\/NLA1-420x280.jpeg 420w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><figcaption class=\"wp-element-caption\">NLA staff and management mark Customer Service Week 2026 under the theme \u201cThe Extra Mile\u201d<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The five-day celebration also featured <strong>interactive games<\/strong>, cultural performances, a nostalgic fashion day and a reggae karaoke session. The activities were designed to promote excellent customer service, staff wellbeing, teamwork and stronger relationships among employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The celebration began on Monday, October 5, with an official launch attended by Abdul-Salam, management and staff of the authority. The launch also featured a cake-cutting ceremony and the unveiling of the event\u2019s official backdrop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dr Sompa Nelson Otabil spoke about health and wellbeing at the symposium, highlighting the importance of looking after staff wellbeing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The five-day programme encouraged staff to go beyond routine duties while examining AI\u2019s impact on work and professional development.<\/p>\n","protected":false},"author":2809,"featured_media":35204,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"The Ghana National Lottery Authority (NLA) observed Customer Service Week, emphasizing enhanced customer commitment and staff wellbeing. The program included a symposium addressing the impact of Artificial Intelligence on professional development and workplace adaptation. Activities also fostered teamwork and employee relationships within the organization.","focusai_entities":"Ghana National Lottery Authority (NLA), Mohammed Abdul-Salam, Richard Kennedy Oduro, Dr Sompa Nelson Otabil","focusai_location":"Ghana","focusai_target_profile":"ceo_executive (0.85), regulator (0.75), operator_casino (0.9), tech_data (0.75), supplier_vendor (0.75), journalist_researcher (0.9)","focusai_suggestions":[{"label":"AI Implementation Strategy?","query":"What specific AI technologies or frameworks is the Ghana NLA evaluating or implementing to enhance its customer service delivery, operational efficiency, and responsible gaming protocols within its lottery vertical?"},{"label":"AI Performance Metrics?","query":"How does the NLA intend to quantify the tangible impact of AI integration on key performance indicators such as GGR, NGR, player acquisition costs, or operational expenditure within its lottery operations?"}],"footnotes":""},"categories":[60019,60012],"tags":[74],"class_list":["post-35201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-regulation-news","category-west-africa","tag-lottery"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/posts\/35201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/users\/2809"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/comments?post=35201"}],"version-history":[{"count":9,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/posts\/35201\/revisions"}],"predecessor-version":[{"id":35345,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/posts\/35201\/revisions\/35345"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/media\/35204"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/media?parent=35201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/categories?post=35201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/tags?post=35201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}