The documents were launched by the minister of state for finance (general duties), Henry Musasizi,<\/strong> on Monday, July 20, at the Board\u2019s offices in Kampala. Musasizi said they provide a framework for strengthening regulation, improving service delivery and supporting the long-term development of the gaming industry.<\/p>\n\n\n\n According to the regulator, the Strategic Plan prioritises increasing tax and non-tax revenue from the gaming sector, promoting responsible gaming, driving operational excellence through technology and innovation, and strengthening governance. The Client Charter and Service Delivery Standards set out service commitments, benchmarks and timelines to improve transparency, accountability and stakeholder engagement.<\/p>\n\n\n\n Musasizi said the three documents represent more than policy instruments, describing them as a commitment to accountability, innovation, responsible gaming and national development. He added that the framework is aligned with Uganda Vision 2040<\/strong>, the Fourth<\/strong> National Development Plan (NDP IV)<\/strong> and the government\u2019s Ten-Fold Growth Strategy<\/strong>.<\/p>\n\n\n\n The minister said the gaming industry continues to play an increasingly important role in Uganda\u2019s economy, with stronger regulation, improved compliance, technological innovation and enhanced supervision contributing to higher government revenue, employment and investment.<\/p>\n\n\n\n He also commended the Board\u2019s progress in strengthening regulation through initiatives including the National Central Electronic Monitoring System, automated licensing processes, enforcement against illegal gaming activities and responsible gaming programmes.<\/p>\n\n\n\n Musasizi added that as gambling increasingly moves online, regulators must adopt digital oversight, data-driven decision-making and stronger collaboration with other government agencies.<\/p>\n\n\n\n Representing the permanent secretary and secretary to the treasury, deputy secretary to the treasury Patrick Ocailap <\/strong>said the Ministry of Finance, Planning and Economic Development would continue supporting the regulator within available fiscal resources and government priorities.<\/p>\n\n\n\n Ocailap stressed that the success of the new framework would depend on its implementation. He said: \u201cA Strategic Plan without implementation remains a statement of intent. Service Delivery Standards without compliance remain aspirations. A Client Charter without accountability becomes only a public relations document,\u201d he said.<\/p>\n\n\n\n
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