{"id":19774,"date":"2026-03-09T11:55:55","date_gmt":"2026-03-09T14:55:55","guid":{"rendered":"https:\/\/focusgn.com\/africa\/?p=19774"},"modified":"2026-04-19T08:03:14","modified_gmt":"2026-04-19T11:03:14","slug":"cote-divoires-national-lottery-invites-public-feedback-to-improve-services","status":"publish","type":"post","link":"https:\/\/focusgn.com\/africa\/cote-divoires-national-lottery-invites-public-feedback-to-improve-services","title":{"rendered":"C\u00f4te d\u2019Ivoire\u2019s National Lottery invites public feedback to improve services"},"content":{"rendered":"\n

C\u00f4te d\u2019Ivoire\u2019s national lottery operator asks players and internet users to share suggestions on how its services can be improved.<\/p>\n\n\n\n\n\n\n\n

C\u00f4te d\u2019Ivoire.- The National Lottery of C\u00f4te d’Ivoire<\/strong> (LONACI) has called on players and members of the public to share feedback<\/strong> on its services as part of ongoing efforts to improve the customer <\/strong>experience.<\/p>\n\n\n\n

In a message posted on its official social media channels on March 9, the state<\/strong> lottery operator invited internet users<\/strong> to submit suggestions<\/strong> on areas where its services could be improved.<\/p>\n\n\n\n

LONACI said: \u201cWe wish to collect your opinions<\/strong>. We would like to know what are some aspects that you do not appreciate or that could be improved<\/strong>.” The organisation added that suggestions and observations <\/strong>from the public would help it strengthen service delivery and better meet the expectations of players.<\/p>\n\n\n\n

LONACI plays a central role in C\u00f4te d\u2019Ivoire\u2019s regulated <\/strong>gambling sector. Established as the country\u2019s national lottery operator, it is responsible for organising and managing lottery games and other authorised<\/strong> gaming products while contributing revenue<\/strong> to public development initiatives.<\/p>\n\n\n\n

The company has historically positioned itself as both a gaming operator and a contributor to national development<\/strong> through social and economic projects funded by lottery proceeds. The latest outreach<\/strong> reflects a growing trend among African state lotteries to use social media platforms to engage directly with players and gather feedback on their products<\/strong> and services.<\/p>\n\n\n

\n\t\t\tSee also:<\/span><\/p>\n
\n\t\t\t\t\"\"<\/p>\n

\n\t\t\t\t\tSee also:<\/span> C\u00f4te d\u2019Ivoire National Lottery spotlights native languages with \u202fFCFA50\u202f000 prize<\/a>\n\t\t\t\t<\/p>\n<\/p><\/div>\n<\/p><\/div>","protected":false},"excerpt":{"rendered":"

C\u00f4te d\u2019Ivoire\u2019s national lottery operator asks players and internet users to share suggestions on how its services can be improved.<\/p>\n","protected":false},"author":2809,"featured_media":19779,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"is_press_release":false,"is_interview":false,"is_opinion":false,"focusai_summary":"The National Lottery of C\u00f4te d\u2019Ivoire (LONACI) is actively soliciting public and player feedback via social media to enhance its services and improve the customer experience. This initiative reflects a growing trend among African state lotteries to leverage digital platforms for direct engagement and service optimization within the regulated gambling sector.","focusai_entities":"National Lottery of C\u00f4te d\u2019Ivoire, LONACI","focusai_location":"C\u00f4te d\u2019Ivoire","focusai_target_profile":"ceo_executive (0.8), regulator (0.7), operator_casino (0.8), product_ux (0.9), marketing_crm (0.8), supplier_vendor (0.7), journalist_researcher (0.9)","focusai_suggestions":[{"label":"LONACI Feedback Impact?","query":"What specific operational or product changes is LONACI prepared to implement based on the collected public feedback, and what is the projected timeline for these enhancements?"},{"label":"African Lottery Trends?","query":"How does LONACI's social media-driven feedback initiative compare with similar customer engagement strategies being adopted by other state-owned lottery operators across the African continent?"}],"footnotes":""},"categories":[60016,60012],"tags":[74],"class_list":["post-19774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-news","category-west-africa","tag-lottery"],"_links":{"self":[{"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/posts\/19774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/users\/2809"}],"replies":[{"embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/comments?post=19774"}],"version-history":[{"count":6,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/posts\/19774\/revisions"}],"predecessor-version":[{"id":19788,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/posts\/19774\/revisions\/19788"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/media\/19779"}],"wp:attachment":[{"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/media?parent=19774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/categories?post=19774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focusgn.com\/africa\/wp-json\/wp\/v2\/tags?post=19774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}