Trainers from the Authority walked participants, numbering about two dozen, through practical skills, including how to spot at-risk behaviours like repeated high-stakes play and the steps for customer due diligence under Botswana’s Financial Intelligence Act<\/strong>. Operators are required to conduct annual staff training on these topics to prevent money laundering and support vulnerable players.<\/p>\n\n\n\n Gabriel Pachawo<\/strong>, Chief Operating Officer at Goldrush Slots Botswana, said: “These sessions give our team the confidence to step in when a customer shows signs of trouble. It’s about creating a workplace where everyone plays a role in keeping things fair.”<\/p>\n\n\n\n The Authority’s efforts align with its broader push for safer gaming, including the recently launched responsible gambling campaign named “Motshameko O Phepha<\/a>\u201d. Through the initiative, which translates to “Game of Safety” in Setswana<\/strong>, the authority delivers workshops in schools and community centres, while also offering self-exclusion programs that allow individuals or families to restrict access to gambling venue. A 2023 study by the Authority found that one in ten Batswana gamblers<\/strong> faces moderate risks, therefore displaying the need for such education at operator levels.<\/p>\n\n\n\n Thato Ramolotsane<\/strong>, Compliance Manager at the Gambling Authority, added: “We work directly with operators like Goldrush to embed these standards from day one. Trained staff means fewer risks for players and stronger trust in our industry.”<\/p>\n\n\n\n By prioritising employee knowledge, the Authority and operators like Goldrush support a system that balances economic contributions, estimated at more than 1 billion pula<\/strong> (\u20ac64m) annually, with protections for everyday participants. As the sector adds more digital and on-site options, such hands-on preparation will shape how gambling fits into local life.<\/p>\n\n\n![\"\"](\"https:\/\/focusgn.com\/africa\/wp-content\/uploads\/sites\/7\/2025\/09\/mobile-learning-mobile-gaming-banner-300x200.jpg\")
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